FluentPro Software Inc.
- Харьков (возможен переезд из другого города)
- Московский проспект (5 минут пешком)
- Опыт работыне имеет значения
- Тип работыпостоянная
- Вид занятостисменный
Описание вакансииAt FluentPro Software, we spend all our time creating great software products and supporting companies that use Microsoft Project Server 2010/2013 and Microsoft Project Online. We are now looking to increase our support team with a 1st line Customer Support Engineer role.
The 1st line Customer Support Engineer will be providing a direct point of contact for customers to assist in troubleshooting and resolving issues with the product, or detection of the need to escalate/transfer the issue to a higher level of technical support.
* Ensure that all service requests from customers are received, captured and managed through to closure or escalation to the higher level of technical support
* Answer customer queries in a professional manner
* Investigate and resolve (if possible) issues related to our Software, including analysis of symptoms and determination of problems behind them
* Use the existing collection of help, troubleshooting and how-to articles, as well as gained experience, when resolving issues
* Contribute to the existing knowledge base, update user guide with new articles
* Liaise with the higher level of technical support to assist with efficient resolution of issues
* Coordinate meetings, gather information about the customers and collect customers’ feedbacks
• Upper-Intermediate English
• Excellent communication skills
• Excellent PC skills and a good technical background in general
• Ability to prioritize support issues
• Ability to think laterally when solving problems
• Quick-learner, flexible and able to multitask
• Ability to work in shifts
• An opportunity for self-realization and professional growth
• Convenient location (a few minutes from a subway station)
• Paid sick-leave, 24 days of vacation, public holidays are a day off
• Friendly team of professionals
• Comfortable working environment, free coffee and cookies
To apply please send your resume to firstname.lastname@example.org with the vacancy title in the Subject.