Резюме Customer Support, English Teacher, Translator

Volodymyr **********

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****************************** (mailto:******************************m)

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Ukraine, Ivano-Frankivsk

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Summary

About me: organized, high time management skills, a fast learner, experienced in working with different types of
computer software, well-trained communication skills, and stress-resistant.
Fluent in English, Ukrainian, and Russian languages. Approximately B2 level in the Polish language

Professional Skills

Customer Support

Communication

MS Office

Critical Thinking

Computer skills

Multitasking

Adaptability

Stress-resistance

Work experience

ZONE3000

Customer Support

Representative,

Resolved customer inquiries and complaints
Documented customer service best practices and procedures to ensure
compliance and accuracy
Collaborated with cross-functional teams to ensure customer inquiries were
answered in a timely and accurate manner

Corsearch

Brand Analyst

Used a brand identity strategy, provided by Corsearch resulting in increased
brand recognition and loyalty
Utilized social media platforms to find counterfeit products of the brand of
clients to protect brands' income, and security of the brand's trademarks
Utilized CRM system to find and report counterfeit products of clients'
bands

Self-employed

English Teacher

Developed and implemented innovative lesson plans and activities to engage
students and ensure learning objectives are met
Created own comprehensive English language program with the use of both
traditional and unconventional teaching methods to improve student literacy
skills
Facilitated meaningful discussion and critical thinking activities to develop
students’ oral and written communication skills
Established clear expectations and provided timely feedback to help
students reach their full potential

11/20************

11/20************

11/20************

Education

Vasyl Stefanyk

Precarpathian National

University, Ivano-Frankivs’k,

Ukraine

Bachelor of Philology (unfinished)

2011 - 2015