Volodymyr
Резюме Customer support agent
6 октября 2023 г.Харьков
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Профессиональные навыки
Исходный текст
******* Volodymyr
**********
****************
Career history:
Junior System Administrator, “Yaroslav the Wise National Law University”
April ****************
Main responsibilities:
- installing and updating all needed software to all computers in the library,
- installing and setting up hardware and external devices to all computers in the library,
- checking and improving computers' performance
Technical support of the second line, “Avanquest” (Company for Technical Support Services)
July ********************
Main responsibilities:
- remote troubleshooting issues and errors on customers’ computers
- Installing and setting up new software, printers and other external devices remotely as well
QA (manual testing), “Uventexlabs” (web site for holding sport events)
October *****************
Main responsibilities:
- manual testing of web site of sport events held in the US
Dispatcher, “**************” (locksmith emergency services)
March *******************
Main responsibilities:
- receiving incoming calls from the clients;
- collecting all necessary information from the clients (their issue, their location, good callback number)
- sending all the received information to the proper department in the company
Broker\dispatcher, “Landstar” (logistics company)
November 2017 - nowadays
Main responsibilities:
- outgoing cold calls in search of the new clients and new contracts
- setting the price for the transportation of the clients’ loads and getting the drivers for these loads
- dispatching trucks and drivers on their loads
- receiving incoming calls from the drivers and clients and resolving any possible issues\claims\concerns
Professional skills:
Technical background: while working on the first three positions I received a lot of technical skills like updating windows components, resolving and fixing different issues and errors, setting up numerous software and hardware, knowledge of bug tracking and manual testing.
Advanced level of English: I have experience of more than 6 years of language practice with native speakers not only from the US but also from Canada and Mexico.
Stress resistance: I have experience of resolving difficult cases when the callers were very upset.
Fast learner: the position of technical support taught me well how to find needed information as fast as possible if I do not know something specific right now.
Alma mater:
NTU “KhPI”
Faculty: Informatics and management
Specialty: Applied linguistics