Резюме Customer Service

PERSONAL

Email address
******************

Telephone number
Показать контакты

SKILLS

Microsoft word
Communication
Interpersonal

relations

LANGUAGES

English
Native

Russian
Working knowledge

Igbo
Native

Yoruba
Native

INTERESTS

Learning
Travelling

Micheal ******

Passionate customer service specialist with more than two years of experience
in the field of customer service, logistics, sales, communications and media.

WORK EXPERIENCE

Jun 2019 - Present

Address
1 Lesnaya (Novosilky)
Teremky, Kyiv, Ukraine

City/Town

Kyiv

Postal code

O3027

Increased the customer satisfaction rate by improving customer service.
Facilitating excellence in service through positive customer interactions.
Developing strategies to engage our customers and keep them loyal. Handling calls,
text and mails from customers.

Aug ***************

Feb ***************

Mentoring, advising and training of team members. Increased the customers

satisfaction rate by improving customer service. Giving technical support and adv

ise to customers.

Suggesting and implementing new and effective ways to keep our customers

satisfied.

Facilitating excellence in service through positive customer interactions.

Developing strategies to engage our customers and keep them loyal. Handling call

s, text and mails from customers

Store Manager

(Building and Construction)

Smace Nig Ltd.

Customer service specialist

(Media and Entertainment)

Film House cinemas.

Handled the inflow and out flow of goods from the ware house.
Keeping accurate records of activities going on in the warehouse. Maintained good

customer relations between the suppliers and the wholesalers.

Team Lead, Technical support team

(ELD,

Trucking and Logistics. USA)

EZLOGZ Inc.

Organisational
Leadership
Public speaking
Team player

Sports
Reading
Music
Writing

STUDIESANDCERTIFICATES

Jun ***************

Nov ***************

Sept ***************

Aug ***************

Aug 2019 - Present

Mar ***************

Successful presentation of the business in a professional manner. Developing
marketing strategies and improving sales.

Keeping accurate records of monetary exchanges, authorization forms and

transactions reconciliations.

Constantly reviewed customer's feedback and suggesting ways to improve customer

service.

Ensured that new clients will grow to loyal customers

Retail Sales Manager

(Fashion Retail)

Anarms Ventures Nig Ltd. 

High school

Leeds college 

Tourism and hospitality management Certificate

Taurida national vernadsky University

Bachelor of science, Philology

Ukrainian-Polish Higher Educational Institute. 
(Central European University)

Communications and Media Ethics

Centre for media development. 

Ｂｓｃ，　Ｍａｓｓ　ｃｏｍｍｕｎｉｃａｔｉｏｎ

University of Lagos, Akoka (Unilag)