ABOUT ME

I have experience in sales and marketing and customer service in Ukraine

and the USA. I know how to work with any software. I am fluent in English

and professional vocabulary. Conversational level of Russian and Ukrainian

languages.

WORK EXPERIENCE

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Vladyslav

DATE OF BIRTH:

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CONTACT

Nationality: Ukrainian

Gender: Male

Facebook: https://
www.facebook.com/
******ladyslav/ (https://www.facebook.com/******ladyslav/)

Apt. 8, Svitla street 3-A
61121 Kharkiv, Ukraine

Показать контакты (mailto: Показать контакты )

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********** – CURRENT – Kharkiv, Ukraine

Online bicycle shop "PELICAN"
The company sells bicycles and has its own positive reputation in the

Ukrainian market.
Link to the site that was made by me:
http://pelican-bikes.com.ua/
Main responsibilities are:

Market research and market trends

Studying consumer behavior

Target market selection

Developing a competitive advantage

Product development strategy approval

Tactical product management of a company

Customer relationship management

Control and analysis of work results

Knows how to build business communication;

Able to be convincing;

Resistant to stress, quickly navigates in stressful situations;

Knows how to qualitatively master new knowledge;

Able to ask the right questions and respond to the answers

received in time.

********** – ********** – Kharkiv, Ukraine

Work in the travel agency "Agentura".

Consulting clients on tourism products;

Selection of the tour in accordance with the wishes of the tourist;

Preparation and execution of travel documents;

Booking tours and tracking settlements;

Leading a client from arriving at the office until returning from a

trip.

********** – ********** – Kharkiv, Ukraine

Café “Crystal”.
In this case, I had a lot of responsibilities, since it was more profitable for

the employer to hire one person for several positions.

Greeting visitors

Dealing with problems

Checking waiter’s job and cleanness of the café

Booking the holidays and events

Responsible for quick and good work of the whole establishment

Responsibility for saving bikes

Giving bikes for rent

Meeting guests

Communication with visitors

Marketing and Sales Manager
Dmitry Cherednichenko

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Travel agent
Denis Novitsky

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Communication manager, social media manager, waiter, bike

rental manager
Nina Olkhovna

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EDUCATION AND TRAINING

Checking of the bike’s condition

Repairing works

Accepting and saving documents and payments

Analysis of the market, audience and competitors;

Development of a strategy for promotion in the network;

Creation and development of profiles / groups in social networks;

Generation and design of content: text, photos, videos,

infographics, etc.

Attracting subscribers, increasing the audience;

Building and increasing brand loyalty;

Communication with subscribers;

Monitoring the effectiveness of page promotion;

Work with brand mentions in social networks, reputation

marketing.

********** – ********** – San-Francisco, United States

Deliver excellent service to ensure high levels of customer

satisfaction;

Motivate the sales team to meet sales objectives by training and

mentoring staff;

Hire, train, and oversee new staff;

Respond to customer complaints and concerns in a professional

manner;

Ensure store compliance with health and safety regulations;

Develop and arrange promotional material and in-store displays;

Prepare detailed reports on buying trends, customer

requirements, and profits;

Undertake store administration duties such as managing store

budgets and updating financial records;

Monitor inventory levels and order new items.

San-Francisco, United States

********** – ********** – Ukraine

Searches for potential clients;

Conducts commercial negotiations with clients;

Carries out acceptance and processing of customer orders,

prepares the necessary documents;

Finds out the needs of customers in the products sold by the

company and coordinates orders with the customer in

accordance with his needs and the availability of the range;

Motivates clients to work with the company in accordance with

approved sales promotion programs;

Draws up a monthly sales plan;

Keeps reporting on sales and shipments to the company's clients;

Participates in the development and implementation of projects

related to the activities of the sales department;

Leads the client base;

Controls the shipment of products to customers;

Controls payment by buyers for goods under concluded

contracts.

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Clothing shop manager
Huan Pablo Serani

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Sales manager
Alexey Voloshin

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********** – ********** – Kharkiv, Ukraine

Secondary School №56
Secondary School №56

LANGUAGE SKILLS

OTHER LANGUAGE(S):

English

Listening

B2

Reading

B2

Spoken

production

B2

Spoken

interaction

B2

Writing

B2

Chinese

Listening

A1

Reading

A1

Spoken

production

A1

Spoken

interaction

A1

Writing

A1

Russian

Listening

C2

Reading

C2

Spoken

production

C2

Spoken

interaction

C2

Writing

C2

Ukrainian

Listening

C2

Reading

C2

Spoken

production

C2

Spoken

interaction

C2

Writing

C2

********** – ********** – Kharkiv, Ukraine

********** – ********** – Kharkiv, Ukraine

********** – CURRENT – st. Mironositskaya, 1, Kharkiv, Ukraine

http://kbs.karazin.ua/ (http://kbs.karazin.ua/)

********** – ********** – Liberty Square, 4, Kharkiv, Ukraine

http://irtb.karazin.ua/ (http://irtb.karazin.ua/)

********** – ********** – Prospect Science 9a, Kharkiv, Ukraine

http://www.kimb.hneu.edu.ua/ (http://www.kimb.hneu.edu.ua/)

********** – ********** – 104 Avenue du Peuple Belge, Lille, France

http://www.iae.univ-lille1.fr/ (http://www.iae.univ-lille1.fr/)

Bachelor degree, Field of study "Tourism", Department of

International Economic Relations
V. N. Karazin Kharkiv National University

Graduate of the school of systems thinking
FSS consulting

Master of Business Administration
V. N. Karazin National University

Master in "Tourism specialist"
V. N. Karazin National University

Master in "International Business"
Simon Kuznets Kharkiv National University of Economics

Master of Business Administration
Institut d'administration des entreprises de Lille

DIGITAL SKILLS

Microsoft Office / Microsoft Excel / Microsoft Word / Microsoft

Powerpoint / Social Media / Instagram / Facebook / Good listener and

communicator / Motivated / Organizational and planning skills /

Leadership and management skills

DRIVING LICENCE

ORGANISATIONAL SKILLS

HOBBIES AND INTERESTS

COMMUNICATION AND INTERPERSONAL SKILLS

JOB-RELATED SKILLS

Driving Licence: B

- Leadership (currently responsible for a team of 10 people);
- Good organization skills, I have experience in organizing and

conducting events of various types;
- Good team-leading skills, I was a volunteer at various events, the

Kharkov Tourism Forum, the forum "anatomy of business" and the

organization of group trips for students at my university;
- Planning - I consider one of my main abilities, I can organize activities in

accordance with established guidelines;
- Dicision-making - making the right decisions is a key component of

my success;
- Problem-solving - I am able to solve common problems that may arise

on a normal working day or everyday life.

Organisational skills

Arm wrestling, swimming, cycling, reading books, traveling, learning

foreign languages and cultures, table tennis, tennis.

Everything I like to do in my free time.

- I have good comunicational skills gained throught my work expirience

at the position of the manager at clothes store in United States and

positions of a manager of the sales and marketing department in a

small Ukrainian company.

Communication and interpersonal skills

Good communicator and team player;
Hardworking, adaptive and effective learner;
Disciplined and punctual;
Responsible, reliable, patient, polite and kind.

Job-related skills