Briukhanova
Резюме Customer Service Specialist
10 марта 2021 г.Харьков
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Профессиональные навыки
Исходный текст
First and Last name
****** Briukhanova
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Telephone number / Viber / Telegram
*****************
Personal information
City of residence
Kharkiv
Citizenship
Ukraine
Date of birth
**********
Education
Educational institution
V. N. Karazin Kharkiv National University
Faculty
Philological
Branch
Applied linguistics
Work experience
Company
Namecheap
Responsibilities
- dealing with customers' inquiries through available support
channels (chats, emails, phone calls);
- checking colleagues' work for English / internal procedural
mistakes and sharing feedback;
- created and held presentations for newbies;
- mentoring new hires;
- testing new functionality and documenting bugs/features;
- documentation creation and maintenance.
Position
Customer Support / QA Analyst
Period
2015-2020
Additional information
Languages:
Professional knowledge and skills:
Hobbies:
Russian
Ukrainian
English (upper-intermediate)
JIRA
Confluence
vocal
dance (jazz funk)
guitar
snowboard
drawing
______________________________________________________________________________
Accomplished:
QA Manual courses @ Ukrainian IT School
Basic knowledge:
HTML5/CSS3
JavaScript
DOM
OOP
Node.JS
SDLC
Experience in VS Code, Git.