Currently based in Kharkiv, Ukraine

PROFILE

Looking for new opportunities where I can put into practice all the
experiences I have already and look forward to new beginnings with
potential for professional development. Being a people person I seek for
the possibility of a new role, possibly in IT or Tech , Digital Marketing or
related fields . Willing to take all necessarily courses and trainings to get
started .
Self-driven, ambitious with a strong determination and ability to work
with minimum supervision . Able to grasp new concepts quickly and
efficiently and being attentive to details I do believe that I will make a
great contribution to the company’s growth and become an important
asset .
Flexible and will consider each opportunity individually.
For the right opportunities I’m definitely open to relocate overseas.

EXPERIENCE

IQOS Coach, Abu Dhabi Int. Airport, DFS Shops, FLC Marketing ; Abu Dhabi,
UAE
Sep, ****************

Working for PMI, one of the biggest tobacco company in the world and
representing their cutting edge technology products like IQOS and being
a part of DFS team helped me to acquire diverse experience in luxury
travel retail. My responsibilities as an IQOS Coach were to educate
people and provide them with all essential information on the product ,
explain all the technicalities, features and demonstrate how the product
works and who’s for. Guide them to the markets where the product is
available , assist and connect with customer support team if needed,
system registration, data collection.

Sales Executive, TRYANO, Chalhoub Group; Abu Dhabi, UAE
Dec, ***************

Working in luxury retail department store TRYANO with brands like
CHLOE, D&G, Fendi, CH, Tory Burch I’ve learned more about emotive
experience, understanding and fulfilling the needs of demanding

ANNA VIRCHENKO

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anna.virchenko88 (mailto:**************************)

@gmail.com (mailto:**************************)

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Date & place of Birth

**********

Ukraine

customer who knows exactly what is the high quality and luxury is about.
Building loyalty and trust by learning about their personal preferences
and unique needs , being able to assist them remotely, engaging with
them and making their shopping memorable from the time they stepped
in to the farewell moment.

Sales Associate, Fred Perry, Beside Group; Abu Dhabi, UAE
Nov, ****************

Working with premium British brand I’ve learned how to assist and direct
customers to merchandise while maintaining a long term relationships
with them and make them loyal to the brand . Operating with cash
register, closing cash/ credit card machine transaction . Learned to read
KPI’s, cross/ up sell technics , assistance with inventories , sending daily/
weekly reports to the upper management in absence of shop manager,
assisting with weekly / monthly schedules and shop floor plan for other
co-workers.
Assisting VM with visual merchandise .

Hostess/ Waitress The St.Regis Abu Dhabi Corniche; Abu Dhabi, UAE
Jul, ***************

Started as a waitress at Rhodes 44 restaurant with UK celebrity chef Gary
Rhodes serving guest in house and walk-ins, assisting with menu and
beverages orders, serving Friday’s brunch, cleaning service and full table
set up for breakfast, lunch and dinner. Collect payments and closing the
bills.
In 2014 when the name of restaurant was changes to the Terrace on the
Corniche was performing duty of hostess, welcoming all guests ,
assisting with reservations, escorting to the tables according to the
reservation plan, answering all incoming calls and sharing additional
information with restaurant patrons/ in house guests or walk-ins .

EDUCATION

Simon Kuznets Kharkiv National University of Economics
Bachelor’s degree , Human Resources Management and Labor Economics
2007 - 2012

SKILLS

Statistical analysis ,Microsoft Office, Excel, Social Media Marketing.
Teamwork, customer service, problem-solving, flexibility, time
management , effective communication, minimum supervision .
English - fluent ,
Russian, Ukrainian - native .

UAE driving license .

The St.Regis Service Culture “Brand” Training certificate , The St.Regis
Abu Dhabi 2013
Letter of Appreciation on an outstanding Guest Experience ,Chalhoub
Group 2008
Certificate of completion Operation Underground Railroad “ Sign of
Trafficking Course “ 2020
Certificate of Completion We Are All Police Initiative 2020
Active Member of Abu Dhabi Volunteer Program “ We Are All Police “
2020

REFERENCES

Manager B2C MEA&ISC Travel Retail at PMI, Boban Romic ,+971502135462
******************* (mailto:*******************)
Section manager at Tryano ,Department store, Wassim
+971 50 751 59 55,
*************************** (mailto:***************************)