Iuliia
Резюме HR Manager
7 декабря 2020 г.Украина
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Iuliia ********
253 Druzhby Narodiv str, ap.219
Kharkiv, Ukraine 61183
Tel: Показать контакты
Email: ****************************
Professional summary:
Skilled worker with both land based and shipboard experience, highly adept in team building
and leadership, coaching and mentoring. Possesses excellent organizational and time man-
agement abilities. Confident user of OS Microsoft (Word, Power Point, Excel, Outlook etc.),
Fidelio, MAPS, MXP, Workiz, Slack, Ring Central, Jivo Chat etc. Knowledge in SMS, SEMS, MAR-
POL, ISO 1**************, ISO 11014. Familiar with MSC, MEPC, IMLC. Has a deep knowledge
in corporate policies and procedures. Bachelor and Master Degree in Chemistry, college de-
gree in Analytical Chemistry. Previously employed as a Training Specialist in Human Resources
department onboard the cruise ship vessel carrying 1600 crew members and 2500-5000 pas-
sengers, responsible for training and developing of newly hired and permanent crew members
onboard. During the shipboard career developed a deep knowledge of the onboard command,
structure and shipboard operations, corporate culture and customer service, preparing for the
promotion into the Human Resources Manager position or further development of the career
path as Environmental Officer due to the strong background in Analytical Chemistry.
Core qualifications:
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Chemistry and Analytical Chemistry
•
Performance Management
•
Assistance in Development of The Corporate Policies and Procedures
•
Human Relations and HR Strategy in the corporate environment
•
Psychology and Adult Learning Theory
•
Human Resources Manager HRCI international certification
•
Certified in Responsible Service of Alcohol (TIPS certification)
Experience:
Fix Appliances Canada
Logistics Specialist | Customer Support Specialist | Part-time Training and Development Man-
ager
July 2020 - Currently Employed
Main responsibilities:
•
Customer support and logistics for the appliance repair company based in Ontario,
Canada and Miami, Florida, USA, handling of the customer’s complaints.
•
Logistics of the routes and bookings for 15 technicians.
•
Initial training for the newly hired personnel in confidentiality, work ethics and cus-
tomer service topics.
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Creation and maintenance of the work schedule for 8 dispatchers.
•
Active conversations with the customers and the team using the English language:
phone calls, messages, emails.
•
Business correspondence.
•
Assistance with hiring process and creation of the initial proficiency tests for techni-
cians and dispatchers.
NCL
Training and Development Specialist | Human Resources
February ***************
Main responsibilities:
•
Overlooked the whole ship training function. Conducted general training courses in-
cluding but not limited to Hospitality, Company Orientation, Ship Familiarization, Man-
agement Training, Work Place Ethics, Cultural Awareness, Responsible Service of Alco-
hol (legal aspects of the responsible service of alcohol as per legal requirements of
state of Florida, USA) and Customer Service Training etc. using a variety of training
methods and styles to maximize training effectiveness.
•
Leaded and coordinated Position Based Training and Cross Training processes onboard.
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Responsible for all related record keeping.
•
Coordinated and assisted with company’s recognition programs, material and non-ma-
terial benefits at the work place.
•
Responsible for oversight of onboard training budget and supplies.
•
Worked collaboratively with ship management to determine needs and create sched-
ules. Trains and influences all levels of management.
•
Familiar with the Safety and Environmental Protection Policy, Waypoint, SMS, SEMS,
ISO *************************4 etc.
•
Confidently navigated various computer programs (MAPS, Fidelio, MXP, MS Office etc)
and quickly learned new programs.
•
Responsible for the career development of all onboard personnel including the middle
management and senior management.
•
Controlled the onboard recruiting and reference program.
•
Conducted the internal interviews with potential candidates for various departments
(Guest Services, Sales and Marketing, Deck & Engine, Bar, Restaurant, Excursions,
Housekeeping etc).
Monterrey Casino Group. Casino “Red”
Cancun, Mexico, Quintana Roo
Training and Development Manager, HR Specialist | Human Resources
October ******************
Main responsibilities:
•
Provided HR administrative assistance, including record keeping, employee file up-
dates, procedure manuals, and course materials.
•
Monitored cost control and budgeting for training courses, including certifications, li-
censes, and materials.
•
Created competency tests and surveys to assess employee skill and knowledge level,
and incorporated new results into new training procedures.
•
Conducted new employee orientation seminars and shadow work efforts for two week
probationary period.
•
Led company required training classes for new employees and policy and procedural
changes for existing personnel.
•
Regularly attended employee review meetings with senior management to identify ar-
eas in need of improvement and further development and training.
•
Developed training manuals and materials for department and position-specific goals
and requirements, hospitality trainings (dealers, cashiers, slot attendants, hostess,
security and senior management).
•
Provided general advice and human resource direction when advising management in
employee related issues.
•
Promoted organizational effectiveness by monitoring issues such as employee rela-
tions, conflict/grievance mediation and resolution, performance management, succes-
sion planning, career path and tracking.
GNCLS Experimental Plant Ltd
Ukraine, Kharkiv
Chemist, Senior Chemist | Quality control of chemical substances
November ****************
Main responsibilities:
•
Quantity and quality analysis of water, chemical substances, IV solutions.
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Monitored cost control and budgeting for chemical substances and supplies.
•
Calibrated, operated and maintained laboratory equipment (spectrometers and chro-
matographs).
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Detected chemical pollutants potentially harmful for the environment
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Quality control on all stages of substance production.
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Ensured that the laboratory is in compliance with applicable local, federal and in-
ternational environmental laws and regulations.
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Ensured that all substances and chemicals in storages are labeled properly and in com-
pliance with ISO.
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Supervised working schedule and performance of laboratory assistants.
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Maintained chemical waste log.
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Ensured that all chemical wastes subject to special handling requirements are being
managed properly and in compliance with company policies and law.
Education:
•
National University of V.N. Karazin, 2009 - 2010
Master of Science: Chemistry, Educator/Teacher.
•
National University of V.N. Karazin, 2005 - 2009
Bachelor of Chemistry
•
College of National Pharmaceutical University, 2002 - 2005
Honored Specialist in Analytical Chemistry
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High School #158, 1994 - 2002
Honored student certificate
Additional Certification:
•
HRCI Human Resources Manager Diploma (intensive online course “HR Manager”
from June *******************).
•
TIPS Certificate (US certification in responsible service of alcohol as per Drum
Shop Liability and Common Negligence Laws, active in many states including
Florida).
Personal Characteristics:
•
Team player
•
Leader and role model
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Strong communication skills and negotiation skills
•
Languages: fluent English (written and spoken), native Russian (written and spoken),
native Ukrainian (written and spoken), intermediate Spanish (written and spoken).
•
Goal oriented
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Detail focused