Vasyl
Резюме Engineer
6 мая 2020 г.Харьков
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Профессиональные навыки
Исходный текст
Poland, Krakow
+48 575974638, Показать контакты
Career Summary: Information Technology Professional with extensive experience in Microsoft Network Environments, Personnel Management, Telecommunications, Business Process Re-Engineering, Project Management and Software Systems Implementations.
Working experience
Support/DevOps Team Lead
June 2018 – present
UBS Poland
--Control the requests, incidents and problems. Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents. Determine root cause of issues and communicate appropriately to senior management;
--Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Drive ticket deep dive and develop strategies for improvement;
--Develop and implement solutions repository and ensure top quality solutions are available to the staff. Develop service level agreements to set expectations and measure performance. Develop an effective and workable framework for managing and improving customer IT support in the Project. Advise management on situations that may require additional client support or escalation;
--Train, coach and mentor staff members. Oversee staff activities. Build/obtain (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers;
--Work with business units on current and future business objectives and the IT requirements needed to support these efforts. Define, together with the project owner, project goals, scope, deliverables, constraints, acceptance criteria and project structure. Make realistic resource- and budget- and time planning;
--Provide team members with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges; Ensure that completed projects are delivered with comprehensive documentation and support ensuring that these can be effectively sustained within the organization.
L3 Support Engineer/DevOps (UBS Account)
May 2016 – June 2018
Luxoft Poland
--Acted as an escalation point of teams to provide production management services including end user support, systems monitoring, incident and problem management, plant and event management;
--Setting up DEV\QA\UAT environments;
--Scripting and tool development are encouraged to help perform data analysis and commoditize request resolution steps;
--Trouble shooting in both multiple OS environment and ORACLE database;
--Provided routine performance tuning and optimization, troubleshooting and resolving database problems;
--Performed routine maintenance on different databases environments (OS\Applications updates, patches and hotfixes);
--Supported services (deployment, access, backup, recovery, operational plants), visualized topology and dataflow;
--Developed change management plants to coordinate releases of applications;
--Trained other colleagues in support team and mentored junior support staff members in their day-to-day task execution;
--Conducted training sessions and wrote tutorials for multiple Global Equity Derivative (GED) applications for respective Trading desks;
--Planned and executed BCP activities of application services;
--Drove the cost of support and complexity therefore reducing risk of failure seek the case;
--Provided detailed analysis of issues/governance report to senior management;
--Worked closely with Business stakeholders.
Head of the regional IT infrastructure management department
November 2013 – March 2015
UkrGasBank
--Implemented outsourcing (It-infrastructure, POS-terminals and ATMs);
--Controlled the quality of services provided outsourcing companies (IT-infrastructure, printers, POS-terminals and ATMs, SCS);
--Developed and maintained, approved of the Contracts and SLA;
--Participated in IT projects of the Bank (the introduction of CRM-system according to ITIL v3, the introduction of a monitoring system);
--Optimized of the account of material assets;
--Developed OLA (internal IT division);
--Provided of server rooms environment monitoring system (based on SolarWinds);
--Configurated compliance`s executing.
Chief Expert on support of IT systems
April 2011 – November 2013
Raiffeisen Bank «Aval».
- Accompaniment Software DMS (EMC Documentum, EMC Captiva);
- Setting and update of components EMC Documentum;
- Work with the appeals of users EMC Documentum;
- Optimization of EMC Documentum (both technical and organizational);
- Participating in IT projects of Bank (introduction EMC Documentum and Captiva, MS SCCM).
- Work with the Database (Oracle,MS SQL,MySQL).
Chief Expert on providing an equipment
September *****************
Raiffeisen Bank «Aval».
Department of technical service:
- Participating in project activity of Bank;
- Setting, adjusting of computer equipment;
- Gasket and tuning of computer CSC;
- Diagnostics of equipment;
- Creation and introduction of the systems of account of equipment;
- Installation of the operating systems and software;
- Administration of networks;
- Accompaniment of the postal system of Lotus;
- Accompaniment of telephone ATC of Bank.
Operator of the Informative center (call-center)
October *********************
АPPB «Аval»
- Reception and treatment of bells of clients;
- Reception and treatment of fax-queries;
- Participation in business-projects of Bank;
- Drafting of fax-queries, telexes;
- Conduct and treatment of bases of clients;
- Monitoring of card-table operations;
- Permission of the vexed questions of clients;
- Co-operating with other Banks on questions of clients.
Education
Interregional Academy of Personnel Management (http://www.linkedin.com/college/?eduSchool=Interregional+Academy+of+Personnel+Management&goback=%2Enpv_223894493_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=prof-edu-school-name) (2014)
Personnel Management and Labor Economics (http://www.linkedin.com/search?search=&keywords=Personnel+Management+and+Labour+Economics&sortCriteria=R&keepFacets=true&goback=%2Enpv_223894493_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=prof-edu-field_of_study)
Qualification degree: Specialist
National Aviation University (2008)
Specialization “Accounting and Audit”;
Qualification degree: Specialist
National University of Technology and Design in Kiev (2007)
Specialization “Engineer – mechanic”;
Qualification degree: Specialist
Certificate
Microsoft (Кiev, 2011)
--Microsoft SCCM (System Center Configuration Manager).
Domain languages
English – advanced (technical);
German – basic;
Polish - fluent;
Ukrainian, Russian – native.
Computer skills
--Windows (******************************), Microsoft Office (Visio, PowerPoint, Project, Excel);
--Linux/Unix;
--Strong understanding of ITIL methodology, SDLC processes, Kanban and Scrum, Azure, AWS;
--Recovery of information systems;
--SQL-Developer, Toad;
--Jenkins, TeamCity, Kubernetes
--UBS-Deploy;
--Zabbix, Splunk, AppDynamics and Clarion;
--Bash/Perl/Python scripting;
--Skills of assembling and testing;
- Knowledge of computer technique at the level of vehicle architecture.