Semyon Andreevich
Резюме Customer Support
13 февраля 2020 г.Харьков
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Профессиональные навыки
Исходный текст
Semyon **********
Born 2000.10
Residence: Kharkiv, Ukraine
Contact Information
Mobile: *****************, ***************** E-mail: Показать контакты (mailto: Показать контакты )
Skype: Показать контакты (mailto: Показать контакты )
Objectives
Valuable member of the team in stable international company with the prospect of professional and financial growth. Full day employment. Possibility of remote work or office work.
Summary
Have extensive experience in communication with customers, sanity of fixing issues any difficulty. The overall experience of working in IT for 8 months.
Knowledge and Skills:
P*************: Making queries and reports using multiple tables.
Customer Support: Answering clients about products and resolving tech issues related to it finding a casual relationship.
Issue Tracking: Working with issue tracking system JIRA. Managing tickets, resolving it, placing due dates.
QA Manual: Testing Android applications and Core Web-Interface to find bugs or check if bug is fixed.
Python 3: Making a simple script to make requests from big amount of data and write the result.
Bash: Making simple scripts to automate report creating and sending.
Crontab: Scheduling events to automate bash script.
Terraform: Learnt syntax and did some tasks via it.
Education
Student
Kharkivska Humanitarian-Pedagogical Academy.
Languages
Russian, Ukrainian – Native, English – Upper-Intermediate.
Experience
2019.06 – Today.
«Etaximo», Kharkiv
Position: Tech Support Engineer, QA Manual.
Answering customer calls and resolving tech and not only issues. PostgreSQL queries for reports and issue fixing. Manual testing of Android applications and Web-Interface for operators. Bash-scripting, Python-scripting. Confluence, Jira.