Резюме Customer Service

Contacts:

Personal details:

Nationality: Ukrainian

Gender: Female

Date of Birth: **********

Civil Status: Single

Career Objective:

Organized Butler skilled in high guest satisfaction ratings in competitive environments. Background in customer service and support and accustomed to managing difficult client situations. Extremely motivated for career change goal. Seeking a Receptionist / Guest relation position. Fast learning, enthusiastic and eager to be part of a customer service-oriented team.

Career Summary:

-6 years of experience in establishing rapport with people from diverse backgrounds

-Dramatically increased revenues from $100 in 2014 to $1500 in 2018

Education:

-BA in food technology and business

-recent Master’s degree in hotel business management

Skills:

-Crew coordination

-Telephone etiquette

-Food and beverage services

-Issue resolution

-Resort experience

-Staff supervision

-Hospitality background

-Guest relations

-Lost and found procedures

-ability to talk and conduct business in 2 languages

-fluently read and write in English

Language:

Ukrainian, Russian: native language,fluent(spoken written and read)

English: fluent(spoken, written and read)

Turkish: basic(spoken)

◄ Kharkiv, Ukraine. «Sutra Bar Pacha Mama»

Admi******************* –05.2015

-Assisted customers with food selection, inquiries and order customization requests.

-Handled all customer relations issues in a gracious manner and in accordance with company policies.

-Received multiple positive reviews which acknowledged dedication to excellent customer service.

◄ Turkey, Belek. «PAPILLON BELVIL HOTEL»,

Hostess. *************15

-Promoted items on beverage lists and restaurant specials.

-Affected quick resolutions to customer problems and brought in management when needed.

-Received frequent customer compliments for going above and beyond normal duties

-Folded napkins throughout the day to maintain an adequate supply.

-Served beverages, breads and butter and replenished items as necessary.

-Bussed, cleared, cleaned and set tables in quiet and efficient manner.

◄ Turkey, Kemer. «MAXX ROYAL RESORTS»,

waitress . *************16

-Bussed and reset tables and kept dining room and work areas clean.

-Resolved guest complaints quickly and efficiently.

-Offered enthusiastic and personable service to all customers.

-Served beverages, breads and butter and replenished items as necessary.

-Promoted items on beverage lists and restaurant specials.

-Explained menu options in detail so that customers could make educated decisions on food items.

-Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.

-Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

-Developed and maintained positive working relationships with others to reach business goals.

◄ Turkey, Kemer «MAXX ROYAL RESORTS »,

Butler. *************19

-Maintained a professional yet personable relationship with the employer by observing social boundaries and standards of privacy and confidentiality.

-Inspected all cleaning and household tasks for alignment with quality standards.

-Resolved service-related problems in a timely manner.

-Processed all reservations in SPA, restaurants,transfers etc. during vocation.

-Improved customer service ratings through my own method .

-Increased hotel revenue, profits and market share through vending vine,water sports,spa etc.

-Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

-Assisted with the BBQ station, banquet set up and service, patio area service, dishwashing and packaging food for take-out.

-Prepared for large parties and reservations, anticipating planning and staffing needs.

-Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.

Employment History