Резюме Technical support engineer

ARSENIY *******

Customer Service and Sales Specialist

SUMMARY

An articulate and competent professional, who has more than 6 years’
work experience in customer service and sales domain. I am a creative
and dynamic marketer with proven expertise in customer relationship
management ensuring sustainable revenue growth. Adapt at cultivating,
managing and leveraging client relationships.

WORK EXPERIENCE

APPAREL GROUP ALDO SHOES

Dubai, UAE
VISUAL MERCHANDISER
February 2019 – APRIL 2019

- Defining, designing and implementing a creative visual
merchandising strategy
- Creating appealing and eye-catching visual displays that lead the
customer through the entire store
- Producing window displays, signs, interior displays, floor plans
and special promotions displays
-

Ensure replenishment of fast-selling items

APPAREL GROUP ALDO SHOES

Dubai, UAE
Senior Sales Executive / Assistant to manager in charge
February 2016 – JANUARY 2019

- Promote the company’s products/services addressing or predicting
clients’ objectives;
- Locate and propose potential changes to improve business,
discovering and exploring opportunities;
- Explain to potential customers about the various benefits offered 
by company products or services; following them up to close the 
business deals; 
- Attend industry functions, such as association events and 
conferences, forums and client discussions, provide feedback and 
information on market and creative trends; 
- Forecast future trends and orient strategies to capture maximum 
benefits; 
- Supervise database of client relationship management and utilize 
the result to manage customers and the mailing lists; 
- Money mapping tool; 

KHARKIV, UKRAINE 

Показать контакты  

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EXPERTISE 

Client Relations 

Leading Sales 

Staff Management 

Customer Service 

Closing Deals 

Online Marketing 

- Coach, guide and train junior staff and associates. 
- Daily, weekly, monthly KPI review for store and team members.

 
 
 
KHARKIV PALACE PREMIER HOTEL 

Kharkiv, Ukraine 
Front Desk Executive
December 2013 – November 2015 
 
- welcomes visitors by greeting them, in person or on the phone; 
- answering or referring inquiries; 
- informing guests of the services and accommodation rates in the 
hotel, make reservations according to requests gotten; 
- providing a knowledgeable, efficient and helpful information 
service about hotel facilities; 
- preparing bills and processing payments; 
- troubleshooting guests’ issues and concerns. 
 
 
 
 
 
REIKARTZ KHARKIV HOTEL 

Kharkiv, Ukraine 
Front Desk Executive
January 2011 – October 2013 
 
- welcomes visitors by greeting them, in person or on the phone; 
- answering or referring inquiries; 
- informing guests of the services and accommodation rates in the 
hotel, make reservations according to requests gotten; 
- providing a knowledgeable, efficient and helpful information 
service about hotel facilities; 
- preparing bills and processing payments; 
- troubleshooting guests’ issues and concerns. 
 
 

EDUCATION 

KHARKIV NATIONAL ACADEMY OF MUNICIPAL ECONOMY, 
Kharkiv, Ukraine 
 
Hotels & Resorts Management (Master’s Degree) 
September 2007 – May 2012 
 

SKILLS

Communication & 

Interpersonal Skills 

Team Work 

Negotiations 

Quantitative & Analytical 

Skills 

Computer Skills 

Business Intelligence 

LANGUAGES

English, full proficiency

Russian, native proficiency 

Ukrainian, native proficiency

HOBBIES

Running 

Swimming 

Reading 

Traveling 

Networking 

OTHER

Driving license