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E-mail

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Phone

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Protectimus

January 2019 — Present

Ninecor

January 2017 — September 2018

Ninecor

November 2016 — January 2017

INFUSEmedia

March 2016 — August 2016

Domnica Translation Agency

September 2015 — November 2015

Nataliia *********

Work experience

Customer Support Engineer

Customers support in English and Russian;
Hardware and software maintenance;
Analysis and troubleshooting of possible automated environment emergencies;
End-user`s data unauthorized access protection;
Providing solutions for complex functional tasks in close collaboration with clients;
Requesting and receiving information regarding current operability of the automated facilities set, analysis and
troubleshooting of issues identified.

Compliance Specialist, Desk Manager, Team Lead

Communication with clients, assisting them to meet their needs, solving problematic cases
Developing and implementation regulatory documentation for systematization of project work
Interaction with teams from another departments for refinement and improvement of workflow
Creating effective teams and managing them
Training newbies
Record - keeping

Customer Support Agent

Communication with clients via phone, email and chat, assisting them to meet their needs
Interaction with teams from another departments for refinement and improvement of workflow

Data Verification Specialist, Coach

Actualization of databases according to customer's requirements
Checking information for validity
Making reports
Organizing training for newbies
Holding interviews

Translator

Translating various kinds of official documents
Sorting database

Nataliia *********

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Mobilluck

June 2015 — August 2015

Master in Translation

September 2014 — February 2016

Bachelor in Foreign philology

September 2010 — June 2014

Customer Support Agent

Processing customers' orders
Checking and approving requests
Handling incoming calls
Assisting and advising clients in choosing goods

Education

Kharkiv University of Humanities “People’s Ukrainian Academy”

Kharkiv National Skovoroda Pedagogical University

Interests

Music
Cinema
Theatre
Cycling
Traveling

Personal qualities

Maximum stress resistance 

High-ability to multitasking

Passion to new knowledge

Diligence 

Responsibility 

Languages

English ( C1)

German ( B1)

Russian (native)

Ukrainian (native)

Nataliia *********

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