Yuliia
Резюме Affiliate Manager
6 сентября 2018 г.Харьков
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Name: | ********* Yuliia | |||||
Address: Mobile number: | Kharkov, Volonterskaya st. ************ | |||||
Education and Qualification | 2002-2007 | |||||
The national Academy of the National Guard of Ukraine | ||||||
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Work Experience | ||||||
February 2018- August 2018 November 2016 – February 2018 | Mobvault Ltd NINECORE | affiliate manager | ||||
Customer support Specialist | ||||||
Responsibilities | - give support to the customers: identify and solve the issues, keeping a record of each case - escalate higher problems and send them to the appropriate team - notify account managers of the clients about current problems and preventing further cases - sending mails and creating new templates for current issues - handling client’s requests via chats and phone calls - helping clients with technical issues | |||||
March **************** | Ukrainian Educational services | |||||
Manager of foreign students | ||||||
Responsibilities | - Answering emails, calls, chats of foreign students - Meeting in the airports and helping with adaptation to University life - Seminars, meeting and promotional work abroad | |||||
August 2007 – august 2015 | The national Academy of the National Guard of Ukraine | |||||
Lecturer of English and Translation | ||||||
Responsibilities | - assess of knowledge and skills of students, promotion of their creative abilities in the process of learning the disciplines - scientific work (translation and verification of scientific articles, assistance in writing scientific works and articles and their translation) | |||||
Additional information | Word, Excel, work with CRM English (fluent), German (with dictionary) IELTS – level C1 Communication, interpersonal, organizational skills | |||||