Мальвина Андреевна
Резюме Переводчик
31 марта 2018 г.Харьков
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id12833061
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Age: 26
accuracy in details, punctuality and
conscientiousness
Computer courses
M.Sc. Philology. Translation
GPA: 4,5 out of 5
Operation Manager of Transferman Guides. Transport
Department.
Managed 20 transferman guides
Supervised the process of transferman guides' work in the
airport
Checked the provided information of each transferman guide in
the bus regularly
Coordinated their work with Transport Department
Fulfilled the initial selection and conduct the recruitment process.
Operation Manager of Transferman guide. Transport Department.
Conducted trainings for novice transferman guides
Managed 25 transferman guides
Supervised the process of transferman guides' work
Supported guests with necessary information during their tour by
24/7 hotline
Scanned abour 1000 questionnaries monthly and processed its
data with optical reader machine
Guest Relation Officer. Quality Department.
Received and handled guests demands, coordinated with hotel
guides or hotel administration to resolve issues
Anticipated guests needs by 24/7 hotline
Recorded information with inquiries and complaints into guest
survey program daily
Scanned about 500 questionarries monthly
Guest Relation Officer. Quality Department.
Performed the tasks of responding to guests inquiries and
requests by email and by 24/7 mobile hotline
Adressed and escalated guest issues and complaints to
concerned department
Made and sent monthly and weekly complaint reports
Informed supervisors about important requests and inquiries if
no immediate solution couldbe found
English Teacher.
Applied audio-lingual method of teaching
Helped to develop English Oral Skills choosing conversational
topic which could be more preferable to the leaners
Helped to develop home reading skills
Shop assistant.
Advised clients about the goods in the shop
Kept the hall cleaned
Informed management about clients inquiries
MALVINA
STELMAKH
English
German
Sociability
Quick learner
Computer
handling
Correspondence
GENERAL EDUCATIONAL SCHOOL
#1- UKRAINE BERDYANSK
2008 - 2013
ACADEMY OF INTERIOR TROOPS OF UKRAINE
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CORAL TRAVEL SUNMAR TUINISA
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GSCOR UKRAINE, KHARKOV
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SUNSATION STORE USA, NORTH CAROLINE
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