Резюме Customer Service

Профессиональные навыки

• Business
• Design
• Excel
• HR
• HTML
• IT infrastructure
• Java
• JavaScript
• Lotus
• Lua
• Management
• MS SQL Server
• Oracle
• Recruiting
• Sales
• Scala
• SQL
• SQL Server
• Support
• T-SQL

Исходный текст

Ruslan *******

Kiev

skype:drusso98

phone: (0 Показать контакты

*********************

Qualifications Summary

1. ·0Extensive experience in Information Systems, Sales, Restaurants, Agribusiness

2. ·1Well organized and experienced in all aspects of large and small scaled projects

3. ·2Dedicated, conscientious, detailed oriented, and committed to excellent customer service and satisfaction

4. ·3Significant experience in developing successful sales organizations

5. ·4Significant experience in Grain Purchasing, Logistics

6. ·5Experience in sales in the fields of IT, Telecom, software, graphic design, web solutions.

Professional Experience

TC Global Systems, INC. Miami/Kiev

04/2015 – 02/2018 Sales Manager / Customer Support Representative

· New Market Expansion

· Sales Revenue Forecasting

· Strategic Market Research & Planning

· Experience with sales of outsourced software development services and outstaffing solutions

· Consulted new clients about products, discounts, payment options etc.

· Consulted with third party vendors to achieve goals

· Ensured that each customer receives outstanding service by providing a friendly environment

· Provided customer support via chat, phone and e'mails

· Addressing escalation calls with the clients whenever there are some concerns

· Increased the Market Share and meet the revenue goals of the company

Queen Tea Restaurant, Kiev/Paris

10/2012 – 05/2015 Director / Manager

· Managing the entire staff of the restaurant and coordinating their work

· Responsible for increasing the business of the restaurant

· Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly

· Set budgets and execute plans for department sales, product purchase and staff development

· Coordinating and managing the entire operation of restaurant by scheduling shifts

· Provide customer support by resolving their complaints about service or food quality

· Recruiting, training and motivating staff

· Maintain high standard quality hygiene, health and safety

· Interaction with inspection organizations

· Marketing: Plan local and regional advertising schedule, according to seasonal trends. Maintain contact with network of press and influencers for event publicity and reviews. Also responsible for social media networks and promotions.

Gamma Shipping & Co, Odessa(Ukraine)

05/2009 – 09/2012

Grain Merchandiser / Purchasing Agent / Logistics Manager

1. ·6Developed and maintain loyal customer base including farm producers, grain elevators.

2. ·7Negotiated, developed and oversee day to day operations of two put-thru agreements.

3. ·8Expanded farmer origination and increased trading opportunities in both areas.

4. ·9Responsible for grain logistics, both truck and rail

5. ·10Assist in the training of new traders

6. ·11Directed grain merchandising activities for feed and freight company

7. ·12Verified and posted receipts and resolved discrepancies

8. ·13Coordinate freight and transportation. Conduct market trend, market share, and competitor analysis to develop grain origination marketing plans

9. ·14Responsible for buying and selling grains such as wheat, corn, beans or barley and can also work as a broker for other grain buyers and sellers

10. ·15Evaluate foreign and domestic grain suppliers based on product quality, price, customer service, reputation, location of distribution centers and distribution capacity

Union Bank Of California, Los Angeles

04/1999 – 04/2009 Systems Programmer / Project Manager

1. 1Design and implement IT Infrastructure global solutions fully integrated within the following areas: Call/Problem Management, Change Management, Asset/Inventory Management and Request Management.

2. 2Design and implement business infrastructure problem/call/inventory/knowledge management solutions for Human Resources, Finance, and Applications support. Restore business critical problem / call data. Creating knowledgebase Database for HP Service Desk using Lotus Script, Java script.

3. 3Manipulating, cleansing & processing data using MS Excel, MS Access, MS SQL and Oracle. Responsible for loading, extracting and validation of client data. Analyzing raw data, drawing conclusions & developing recommendations. Writing T-SQL scripts to manipulate data for data loads and extracts.

4. 4Designing, developing and implementing new functionality. Monitoring the automated loading processes. Liaising with end-users and 3rd party suppliers.

5. 5Design and generate monthly problem / call metrics used for root cause analysis, SLAs, and billing purposes. IBM Tivoli Storage Manager Implementation. Managing asset lifecycle. Provided visibility and control over critical assets that affect compliance, risk and business performance.

ABC Consulting Group, Los Angeles

02/1997 – 04/1999 IT Sales Manager / Application Developer

1. ·16Architected, designed and developed a 3 tier structure for IT Department website

2. ·17Developed the front end using ASP, HTML using javascript/VBScript for client side validation

3. ·18Designed and developed enhancements and wrote stored procedures for the existing MS SQL Server database

4. ·19Developed management reports using Crystal Reports. Coordinate all activities with the Corporate Data Center

5. ·20Extensive end user interaction for gathering requirements, design and UI approvals and User acceptance testing

Education

Odessa National University / Economics and Production Management 1990-1995

Los Angeles Advanced Computing Institute( Programming/Engineering) 1997-2000