Мирослава
Резюме Customer Support manager, team lead
9 февраля 2016 г.Харьков
Войдите или зарегистрируйтесь как работодатель, чтобы увидеть контактную информацию.
- Образованиевысшее
- Опыт работыне имеет значения
- Тип работылюбая
- Вид занятостилюбой
Профессиональные навыки
A detail-oriented professional with exceptional written and verbal communication skills.
I have an experience with email marketing system, web conferencing, web hosting and affiliate marketing.
Опыт работы
- –
GVO
Head of mailing system department, customer support team lead. • Managing mailing system department
• IPs reputation monitoring
• Managing communication with customers.
• Managing team of customer service representatives regarding mailing system, billing and sales, marketing questions. Phone, tickets and chats handling.
• Conduct employee briefings,meetings. Supervise and monitor agent attendance,performance and productivity
• Answering customer queries, problem solving
• Providing detailed information on new products.
• Working with new customers in the development of new accounts and the implementation of new systems.
• Helping clients on various technical questions.
• Technical translations
• Creating Troubleshooter and user manuals
• Creating tutorial articles
• Tracking Bugs and reporting them to the development team. Working with development team on fixing bugs and implementing new features.
• Creating tasks in Jira for development team
• Manual Testing of new features and fixed bugs. - –
ConductingOrders
Internet Marketing. • Order handling.
• Communication with customers/one to one support via email, phone and chat.
• Search Engine registration
• Google adwords/payperclick
• Social media marketing (Facebook,Twitter,Blogs). - –
Ciklum (Woo Media Inc.)
Social Facilitator & Marketing Intern. • Ensure site is performing at optimal level with activity level high.
• Help Optimize and participate in WooMe session operation.
•Participate in various marketing campaigns including WooMe community development, social network marketing optimization, offline events promotions and affiliate program development.
• Execute user based site testing and deliver feedback to product team .
Образование
высшее
- –
Английский язык и турецкий языки и всемирная литература.
Дополнительные сведения
Знание языков:
украинский (родной), английский (эксперт).
Командировки:
готов(-а) к командировкам.
Дополнительно о себе:
I am a goal-oriented professional with strong communication skills. Quick leaner, reliable team player, analytical and problem solving skills, having the ability to thrive in high-intensity, strong attention to detail, ability to manage multiple projects simultaneously.