Алексей

Резюме Technical support – 1 000 $

15 сентября 2016 г.

Харьков

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Образованиевысшее
Опыт работыболее 5 лет
Тип работыпостоянная
Вид занятостилюбой

Профессиональные навыки

• Hardware and Operating Systems
Windows 2000/XP/Vista/7/8.1/10
Windows 2000/2003/2008/2012 Server
Basic *NIX administration skill
Basic Mac OSX support and administration
Any IBM PC compatible hardware
Networking solutions
RAID technologies

• Tools and Technologies
Remote support software (Teamviewer, ScreenConnect, GoToAssist, JoinMe)
Virtualization (VMware, Hyper-V)
MS Active Directory
MS Exchange
MS Terminal Server
Citrix terminal services and XenApp
WSUS
MS SQL/MSDE administration
Managed Antivirus solutions (McAfee, Symantec, Bitdefender)
Monitoring Software (The Dude, Sitescope, Whatsup gold, Logic Monitor, AVG MW, Labtech)
Scripting and automation (cmd, Powershell)
Backup solutions (Windows Server Backup, Datto, Acronis, Max GFI, SOS, VEEAM)
Performance, Load and Productivity Analytic Software and reporting
Task and time tracking services (Autotask, JIRA, Redmine, Connectwise)
Documentation (Confluence)

Опыт работы

07.2014 – наст. время
Langate
NOC engineer, Customer Support. Working as L1/L2 tech support and IT engineer in New-York MSP company providing IT services to small and medium businesses. Answering customer calls, monitoring and maintaining server infrastructure, performing ticket and time tracking, managing documentation.
12.2010 – 07.2014
SPS Commerce
Operational Support Tech Team Lead. Monitoring, maintaining and supporting remote web application infrastructure. Assembling and managing a team of IT engineers to provide 24/5 monitoring. Also managing documentation and reporting.
06.2010 – 11.2010
GlobalLogic
Hardware Engineer. PC hardware and network maintenance.
10.2008 – 06.2010
Sysmen
Technical support, System Administrator. Participating in MSP startup: IT management, monitoring and customer technical support of several small businesses.

Образование

высшее

09.2004 – 07.2009
KhNURE
IT specialist.

Дополнительные сведения

Знание языков:
английский (эксперт).

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