Job Technical Customer Service

Job description

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.

Main activities:

Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
Identify customer issues that require escalation to the next level for resolution under established protocols.
Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
Carry out additional duties and tasks as delegated by the Team Lead.

Job Qualifications:

Experience in Customer Service and/or Technical Support
High School Diploma (or equivalent) with a willingness to learn through on-the-job training
Experience in using or supporting Microsoft Windows and PC hardware and software
Demonstrated strong verbal, written, and listening skills
Strong work ethic with the ability to meet quality, productivity, and attendance metrics
High level of professionalism with a keen focus on customer satisfaction