Resume Customer Support Specialist

CURRICULUM VITAE

Name

: Timothy Otwane

Phone

: + Show contacts

Gender

: Male

Citizenship

: Kenyan

I.D No.

:30689469

Email

: (mailto:**************************)

************************** (mailto:**************************)

OVERVIEW

Experienced, Customer Support Specialist, Data Entry Expert, Virtual Assistant and a
Researcher dedicating my career to the industry. Recognized as a reliable team player with a
positive outlook and a strong ability to connect with clients. highly motivated to ensure customer
happiness and contribute to the overall success of the company. proficient in optimizing quality,
efficiency, and processes for effective communication, filled with enthusiasm, and focused on
achieving results, with a genuine passion for developing relationships and fostering partnerships.

Education:

2008-2012: Bungoma High School, Bungoma, Kenya

- Kenya Certificate of Secondary Education (KCSE) - Grade B+ (Plus)

2013-2017: Kibabii University, Bungoma - Kenya

- Bachelor of Commerce (BCom)

- Second Class - Upper Division

Work Experience

:

Safaricom Plc., Nairobi, Kenya

2017-2018: Customer Care Agent

- Handled customer inquiries, resolved issues, and provided support.

- Maintained a high level of professionalism and customer satisfaction.

- Collaborated with internal teams to ensure effective problem resolution.

Skills:

1. Excellent verbal and written communication skills.

2. Strong problem-solving and conflict resolution abilities.

3. Attention to detail and ability to handle multiple customer interactions simultaneously.

4. Proficient in using customer service software and tools.

5. Empathy and patience in dealing with customer concerns.

J-Class Solutions INC, United States

2018-2020: Sales Marketing Specialist

- Developed and implemented sales and marketing strategies.

- Managed client relationships and achieved sales targets.

- Conducted market research and analyzed customer preferences.

Skills:

1. Proven track record in achieving sales targets.

2. Strong negotiation and persuasive abilities.

3. Excellent interpersonal and relationship-building skills.

4. Analytical thinking and market research capabilities. 

5. Proficient in developing effective marketing campaigns. 

Aventus LLC. 

2020-Current: Customer Care Specialist 

As a Customer Care Specialist, I am dedicated to delivering exceptional customer service and ensuring 
customer satisfaction. With strong communication, problem-solving, and organizational skills, I 
effectively handle customer inquiries, resolve issues, and maintain accurate customer records. My 
empathy and attention to detail contribute to a positive customer experience. 

Skills: 

1. Exceptional customer service skills with a focus on customer satisfaction. 

2. Ability to handle customer complaints and resolve issues effectively. 

3. Excellent time management and organizational skills. 

4. Strong knowledge of products/services to provide accurate information to customers. 

5. Proficient in maintaining customer records and updating databases. 

References: 

1. Dr. Michael Joseph 

Safaricom Limited Kenya- Manager 
P.O Box 446 Nairobi- Kenya 
Tel: +254717919346 
 

2. Mr. Joel Okasida 

Head Principal- Bungoma High School 
P.O Box 24, Bungoma- Kenya 
Tel: +254742233167 
 

3. Mr. Marios Caiden 

Coaching Manager- Aventus LLC 
P.O Box 50200-1669, Philippines