«Tools for qualitative customer service».
2017– Workshop:
«School of negotiations» European Business Association
2017 – Workshop:
«FIT FOR DAILY BUSINESS»
Skills and work experience:
December, 2018 - present moment - international company Ltd «Volvo Ukraine»
Company profile: Volvo Trucks official representation office in Ukraine (production and sale of Volvo trucks)
Post: Volvo Trucks Area Sales Manager South Eastern region
Duties:
- management and training of sales representatives (dealer companies) in the area of responsibility;
- control over the implementation of the sales plan by managers in the assigned region;
- analysis of sales and making suggestions for their increase;
- assistance in the formation of commercial offers and integrated transport solutions for the client’s business;
- customer visits with dealership managers, negotiations at the senior management level;
- direct sales to key customers;
- strengthening relationships with existing customers and active work to attract new ones;
- interaction with body builders and other business partners;
- meetings with representatives and their management;
- reporting to the CRM program;
- participation in events to support sales (exhibitions, demonstration of technology in work, visiting factories).
January, 2017 – November, 2018 – international company Ltd «Karcher»
Post: leading sales manager (Teamleader), key account manager KAM (customer Ltd «ATB market», Ltd «Ukrainskiy Retail»)
Duties:
- assistance to managers in the organization of work (conducting negotiations, demonstrations, etc.);
- holding team meetings;
- building long-term partnership relations with customers;
- achievement of planned sales targets in the National retail segment (Ltd «ATB Market»);
- preparation of price offers and presentations, conducting negotiations with senior management of a company;
- work in the CRM program: maintenance of the client base, introduction of reports and preparation of commercial offers;
March, 2012 – January, 2017 – international company Ltd «Karcher»
Company profile: official representation of Alfred Karcher GmbH & Co. KG. in Ukraine (sale and service of harvesting equipment Kärcher)
Post: direct sales manager, key account manager KAM (customer Ltd «ATB market», Ltd «Ukrainskiy Retail »)
Duties:
- direct sales of professional and commercial equipment;
- search and attraction of new clients on the fixed territory (frequent business trips in Ukraine);
- negotiantion and execution of contracts with clients;
- holding of demonstrations, training of employees, clients;
- implementation of the monthly sales plan;
- work in the CRM program: maintenance of the client base, introduction of reports and preparation of commercial offers;
- participation in tenders (including zakupki.prom.ua, smarttender.biz, tendex, etc.), preparation of accompanying documentation;
- participation in exhibitions
January, 2011 – March, 2012 – commodity group manager
Organization profile: sale of components for the production of translucent structures
Post: commodity group manager
Duties:
- promotion of products of a fixed commodity group through a branch network;
- management of the product group assortment;
- work with providers;
- research and analysis of the market situation;
- work with sales staff of the branch network.
November, 2008 –December, 2010 – company «EL-DECO»
Company profile: production of metal-plastic and aluminum constructions
Post: sales manager (wholesale)
Duties:
- work with the client base, search and attraction of new customers;
- conducting negotiations with the owners of stores;
- the inclusion of contracts for the supply of products;
- fulfillment of planned indicators in the entrusted territory;
- execution of the full cycle of the trade visit;
- analysis and evaluation of the supplier's market;
- search for ways to increase the turnover of commodities;
- preparation of reports, maintenance of orders, documentation
June, 2004 – October, 2008 – Ltd «VMBV» company «OknaCenter»
Company profile: production of metal-plastic windows
Post: manager of the wholesale department
Duties:
- search for new customers, maintaining and developing of relationships with active suppliers;
- work with the database, preparation of commercial offers;
- negotiation;
- monitoring the sales market;
- drafting of contracts, control over settlements;
- reporting (sales, receipt, payment).
Achievements:
- stable overfulfilment of sales plans;
- repeated recognition as the best sales manager among the Kercher branch network (rewarded with motivational prizes);
- consummation of the best deals on sales of professional equipment and design solutions following the results of 2016, 2017;
Additional information: driver's license of category B (driving experience - 10 years), ready for business trips, confident PC user - CRM, 1C, MS-Office (Word, Excel, Outlook, PowerPoint), Internet, E-mail, office equipment, knowledge of English at the level of Intermediate (currently I am studying itindividually with the teacher).
Personal qualities: sociability, assertiveness, purposefulness.