Professional skills

• Android
• English
• German
• iOS
• Management
• QA
• Russian
• Scala
• Spanish
• Support
• Ukrainian
• Социальные сети
• Торговля
• Software testing
• Manager
• Software
• Customer care

Original text

Customer *********** грн.

(обновлено ***********)

Ключевая информация

• Honest

• Creative

• Responsible

• Team player

• Quick-learner

Опыт работы

Customer Support Manager

Jul *************** (********* months)

G5 Entertainment AB

IT - разработка ПО

My responsibilities included:

• Delivering support to customers by providing information in response to inquiries via helpdesk;

• Monitoring customer complaints;

• Creating FAQs and user guidelines. Posting them to company's website and helpdesk;

• Processing customer feedback and escalating issues that require further investigation.

Customer Care Agent / Customer Care Mentor

Sep *************** (9 months)

Productech

Торговля розничная / Retail

My responsibilities included:

• Identifying and solving customer issues both via phone line and emails

• Handling and managing web tools for customer support

• Keeping a record of each inquiry

• Escalating specific problems to the supervisor or transferring them to the appropriate team if needed

• Providing assistance with creating internal documentation

• Teaching the newcomers and doing my best to help them to get into the workflow ASAP

Customer Care

Jul *************** (******** months)

Namecheap, Inc.

IT-консалтинг / Услуги / Производство оборудования

My responsibilities included:

• Working with customers in chats/tickets and providing technical assistance.

• Monitoring and responding to tickets, monitoring alerts and general inquiries from internal and external customers.

• Communicating with shift replacement personnel on any and all outstanding and escalated issues.

• Working with detailed documentation of the technical troubleshooting and issue resolution within the company system.

• As a trusted advisor, create and maintain effective customer relationships - with customer satisfaction as the ultimate goal.

• Maintain the technical/physical integrity of customer solutions.

• Work with management to establish or revise procedures and processes as necessary.

• Maintain a working knowledge of all products, processes and systems.

• Perform other duties as assigned.

English teacher

Dec *************** (4 months)

Easy English

20 or less сотрудников Образование

Busser

Jul *************** (2 month)

TGI Fridays (Charleston, SC, US)

Отели / Рестораны / Развлекательные комплексы

Housekeeper

Jun *************** (3 months)

Wild Dunes Resort, A Destination Hotel (Charleston, SC, US)

Отели / Рестораны / Развлекательные комплексы

Waiter

May *************** (2 month)

Shooters (Cleveland, OH, US)

Отели / Рестораны / Развлекательные комплексы

Образование

Karazin National University (Харьков)

Год окончания 2016

Law

Владение языками

English - advanced

Могу проходить собеседование на этом языке

German - elementary

Spanish - elementary

Russian - native

Могу проходить собеседование на этом языке

Ukrainian - native

Могу проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Customer Service Foundations(videocourse)

Год окончания 2017

This course helped me to learn how to build winning relationships, provide the right assistance at the right times, effectively handle angry customers etc.

Manual QA(Харьков)

Год окончания 2015

Source IT course regarding manual software testing

Дополнительная информация

Summary

Applicant for a job in your company. Have practical skills of an advanced PC/Android/iOS user, basic theoretical knowledges in the IT field and almost 4-year experience in the customer support sphere. Quick-learner. Have ability to work in a team, bring some new ideas, find the ways to solve problems.

Hobbies and interests

• Playing drums in 2 bands, playing guitar for myself

• Travelling

• Playing tennis, table tennis and snooker

• Reading/trying to write fiction

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