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Original text

Amir Fakhri

110 Gorgasali Avenue,

Tbilisi, Georgia

Mobile: +995 Show contacts

E-mail: ***************** (mailto:*****************)

Birth Date: ****************

Nationality: Canadian

OBJECTIVE

A career opportunity in a progressive organization where a person’s capabilities can be tested, proven and rewarded. With my extensive experience in starting up new projects both in Canada and UAE, I have gained professional, managerial knowledge in telecommunications and its technology, sales and marketing processes. Given the opportunity, I would work very hard to prove my capabilities to my organization by improving the performance of the department(s) that I am responsible for.

EXPERIENCE

KAITEL LLC Tbilisi, Georgia

Independent Senior Consultant (01/18 – Present)

Local consulting company in the telecommunications field where I was presented with an opportunity to come to this country and work with one of the operators on a couple of projects:

*) analyze current infrastructure in certain regions of the country to present them with a feasibility study on expansion and service improvement to better compete with the largest operator in the country (6 months contract)

*) Sales training contract to improve performance of sales managers and implement different sales strategies and KPIs to measure performance of staff with an emphasis on rewarding top performers and stimulating average performers to improve customer retention and satisfaction (6 months contract)

INGRAM MICRO MOBILITY Dubai, UAE

Business Development Manager (MEA) (10/14 – 12/17)

Ingram Micro Mobility delivers supply chain and distribution solutions across the full spectrum of the mobility device lifecycle, through innovation, insight and focused execution. At Ingram Micro Mobility we combine industry expertise and relationships, along with efficient processes and infrastructure capabilities, to provide our customers with a portfolio of mobile products that capitalizes on market demand. Ingram Micro Mobility orchestrates and enables the mobile ecosystem. We continuously evaluate new devices, enhancements, services and software to ensure our offerings aligns perfectly with customer and market needs. The tasks assigned to me included:

* Orchestrating sales strategies for Mobile devices along with Sim Kitting and packaging solutions and services.

* Working with different manufacturers of Hi-End devices to develop the markets in the GCC and Africa. These manufacturers included Microsoft (Nokia), Samsung, Huawei, LG and MobiWire amongst others

* Dealing within different departments within these manufacturers to plan and execute sales and go to market strategies for different countries in the region.

* Extending company's services and products to new regions by expanding our growing channels of retailers and telecom operators.

* Developing new opportunities for our revamped product line with Operators, and other carriers in the region. Our clients included: Etisalat, du, Zain, STC, Qtel, Mobinil, Vodafone Qatar, Mobily, etc.

* Consulting our partners in the RFP process to try to influence the requirements.

* Creating and presenting products and solutions to different departments within the operators.

1. 1* Strategic Consulting, including business plan & sales strategy development.

FL-Connect Middle East FZ-LLC Dubai, UAE

Regional Sales Director (MEA) (06/12 – 09/14)

The company’s main office is in Austria and they hired me to setup, expand sales and setup the company office in Dubai that was handling all the sales, pre-sales and support services for its clients in the Middle East, Central and South Asia, and Africa. Part of my tasks included:

* Developing new opportunities for our product line with Operators, and other carriers in the region. Our clients included: Etisalat, du, Zain, STC, Qtel, Mobinil, Vodafone Qatar, Mersal, Mobily, Viva, ArmenTel, Libyana, Madar, and Sudatel.

* Taking part in different RFPs or RFQs to best position our products as a main specialized vendor of telecommunications hardware and solutions

* Analyzing different network structures to best position our products with potential clients.

* Creating a requirement for our products and services following in-depth analysis and participation in different RFPs by different operators in the region.

* Conducting presentations within workshops and/or meetings of our products and solutions to different departments within the operators.

* Product range offered to potential clients included:

• .Access Gateways

• .Multiplexing solutions

• .Network management solutions

• .Switching solutions

• .Business Support Solutions (BSS)

• .Operations Support Solutions (OSS)

1. 2* Orchestrating sales strategies for networking products and launching new sales management activities like account planning, sales campaigns, pipeline development/tracking.

2. 3* Strategic Consulting, including business plan & sales strategy development.

3. 4* Conducting training and workshops to clients’ staff to share technical information on how to best use the solutions and any new developments to the platform.

4. 5* Attending numerous industry specific telecom exhibitions in order to expand our network of business partners/clients and to get informed of new technologies and services being offered by our competitors.

5. 6* Analysing other network vendor products and services to ensure compatibility of our products with their product lines as we require working with them within a network environment

6. 7* Consistently surpassed revenue goals and augmented market share by targeting potential clients, developing account strategies, negotiating and closing revenue-generating relationships with leading prospects. I had to achieve a quota of 500KEuros in 2012, which I surpassed and made 950KEuros in Sales. In 2013, the sales ********million Euros in Sales which was attained in December of 2013.

Global Communications FZ-LLC Dubai, UAE Business Development Director (12/** – 06/12)

The company’s main offices are in Canada and I was leading the operations for the Middle East and Africa regions out of Dubai Internet City. This office was mainly a Sales and marketing office for the telecom service provider. Our services included:

• .Provisioning of backhaul international services between carriers (Voice, Data, Content, etc.)

• .Managing and Operating International Gateways for different countries in the region

• .Installation of Anti-Fraud solutions to help Mobile operators crack down on different illegal traffic systems

• .SaaS telecom solutions that cater to different SMEs and enterprises in many vertical markets (Telecoms, Real Estate, Finance, Oil & Gas and Airlines)

• .Providing VAS components to operators which included PBX, WAP, Mobile APPs, MobileTV platform

• .Building and integrating Web & Mobile portals to clients which included operators, enterprises and other service providers

The tasks assigned to me included:

1. 8* Orchestrating sales strategies for our services by preparing presentations, feeding correctly our CRM, accurate and on time follow ups with clients

2. 9* Prepare proposals for clients based on RFQs

3. 10* Taking part in RFQs and preparing all relevant documentation to submit appropriate solutions to the RFQ. Following up on submissions until award of bid to the best suited solution.

4. 11* Creating and implementing market penetration plans for the launch of our services.

5. 12* Training and supporting staff on sales management activities like account planning, sales campaigns, pipeline development/tracking and guiding them to achieve/ surpass established targets.

6. 13* Defined roadmaps for each service development to extend company's services to new sectors.

7. 14* Keeping close tabs on market dynamics/ competitor activities and devising effective counter-strategies.

8. 15* Consistently surpassed revenue goals and augmented market share by targeting potential clients, developing account strategies, negotiating and closing revenue-generating relationships with leading prospects. Sales of my team was as follows:

   1. 01) 2008: 12 million USD (8 million personal achievement)

   2. 12) 2009: 18 million USD (10 million personal achievement)

   3. 23) 2010: 25 million USD (13 million personal achievement)

   4. 34) 2011: 35 million USD (15.5 million personal achievement)

9. 16* Building strong relationships with many of the world’s premier telecom carriers to enable interconnection between them and our network. These carriers include: PCCW, Primus, Deutsche Telekom, Etisalat, du, BT, Primus, KDDI Europe, Bell Canada, Level3, Telus Canada, TeliaSonera, STC, Tata Communications, Reliance and others

10. 17* Building a network of integrators as channel partners to resell our SME solutions in their territory. Managing those channels and making sure they get all the support they need to make the sales we needed.

11. 18* Organized and managed workshops for clients, prospects and channels.

* Project management role for the installation of the Dubai PoP (Point of Presence) for the company and other clients who contracted us for different infrastructure projects.

1. 19* Preparing the yearly business plan for the region to indicate market fluctuations and possibilities based on the local knowledge I have and presenting it to the board for approval and budgeting.

2. 20* Monthly review and reporting to the board of the company's progress emphasizing the milestones that have been accomplished or not and the steps ahead for the next month.

3. 21* Review all sales reports weekly and arranging weekly meetings with the operations team to discuss their performance and solve any issues.

4. 22* Monitored traffic and revenue growth and reported on financial performance for each service to higher management and providers as required.

5. 23* Participating in numerous industry specific telecom exhibitions in order to expand our network of business partners/clients and to get informed of new technologies and services being offered by our competitors.

BELGACOM (ICS) Montreal, QC

Senior Account Manager (03/05 – 12/**)

During my time at BICS, my responsibilities included:

* Promoting and maintaining customer relations with new/ existing major accounts right from initial contact to final negotiations.

* Identifying possible expansion markets for BICS’ network so as to be able to expand our network reach to better cater to our clients’ needs.

* Building interconnection agreements between BICS and other carriers for the transport of voice/data traffic over their network.

* Representing BICS during industry specific network events such as GTM. PTC, etc.

* Orchestrating and implementing different sales strategies to be able to compete within the Eastern Canada CLEC market so as to grab a larger share of the market.

* My Sales performance was:

1) 2************** CAD

2) 2************** CAD

3) 20**: 2,970,000 CAD

MCI (UUNET) Montreal, QC

Account Manager (09/03 – 03/05)

Pre-Sales Engineer (**/02 – 09/03)

Technical Engineer (09/00 – **/02)

At MCI, I was responsible for the following duties:

• .Continuously reaching quarterly sales targets through different sales strategies that we followed to expand our reach within the market segment.

• .Provided customers with technically trusted advice by managing their support cases and helping in their projects, as well as providing other pre sales activities related to MCIs services so as to develop business with our current clients.

• .Maintained the smooth flow of technical support problems and plan out strategies for better technical support to the users & minimum time to solve the user problem.

• .Provide support in Installing, Configuring & troubleshooting for end user equipment’s

• .Installing, Configuring and managing Cisco Routers ************ series routers

• .Installing and Configuring Wi-Fi routers like Cisco Linksys, Dlink, Huawei etc.

• .Installing configuring E1 Leased Lines, Frame Relay and Point to Point circuits for data and voice.

• .Troubleshoot and verify customer Internet or Local acquire bandwidth from Internet or local ftp server.

EDUCATION

Bachelor of Commerce with a Major in Management of Information Systems from Concordia University, Montreal QC (2000)
This degree gave me the best of two worlds, the business side of commerce where I learned all about management, marketing, accounting and finance. And the technical side of IT where I learned project management along with database and applications design and implementation along with the all important testing of all new systems and applications.

College Degree in Computer Science from John Abbott College, Ste-Anne de Bellevue QC (1997)
Three years of hands on experience with computer programming and engineering along with some business courses. I received some hands on experience in Machine language, Assembler, C++ and Visual Basic amongst others. I personally was head of a team that created a Decision Support System (DSS) for management to help in the decision making process by showing key performance reports.

High School Degree from Polyvalente Des Sources, Dollard-des-Ormeaux, QC (1993)

High School degree in Montreal. I was able to achieve honor status in the last year of my education.

SKILLS

• .Excellent communication, presentation and inter-personal skills.

• .Well-experienced in managing, administering and directing office staff within the given work environment.

• .Extensive technical knowledge about telecommunications networks with particular emphasis on IP and voice hardware and service products and solutions

• .Strong knowledge of traffic and bandwidth allocation and pricing

• .Extremely organized and detail oriented.

• .Project Management experience in network creation, expansion and improvement.

• .Extensive hands on experience in Implementation and testing of Information and Network Systems.

• .Experience in most current Telecommunications software and Systems.