Resume Administrator

Professional skills

• Agile
• Apache
• API
• Automation
• AWS
• Bamboo
• Bitbucket
• Business
• CIPA
• CISCO
• Citrix
• Cloud
• Communication skills
• Confluence
• Continuous Integration
• CSS
• DBMS
• Design
• English
• Excel

Original text

Atlassian Tools Administrator (JIRA, Confluence, Bamboo, Bitbucket, Crowd, Service Desk etc) / Project Manager, adept at designing and implementing effective technical business solutions. Possesses a strong background, knowledge, experience and skills in IT Leadership & mentoring, Software Applications Development, Enterprise / Solution Architecture, IT Strategy Development and Infrastructure Engineering. Advanced levels of technical knowledge combined with sound business vision and project management skills. Exceptional problem-solving, written and verbal communication skills with a broad understanding of related applications enjoy leading teams to deliver end-to-end solutions to customers.

• .Focused, dedicated and highly motivated professional with a proven track record of success in project management deliverables.

• .Supporting projects and programs, including Project Life-cycle management, Quality Management, Risk Management, Infrastructure Management, Change Management, Client Management, Resource Management and Vendor Management.

• .Ability to support multiple simultaneous projects in a matrix organizational structure.

• .Demonstrated ability to partner with customers to achieve their goals while advancing business opportunities.

• .Hands-on approach to team leadership & direction and relationship builder.

Seeking for a challenging position through i can contribute and be a supporting partner in the team to achieve the objectives of the Company like Revenue Growth, Production, Quality, Stability, Brand value and the successful implementation of the core values like Ethics, Integrity, Culture & Internal Policies with the support and strong working experience in Programming, Designing, Architecting & Troubleshooting.

Summary

• .Master’s Degree in AIT (Advanced Information Technology) with 12+ years of IT experience as a current Role – Atlassian Tools Administrator (JIRA, Confluence, Bamboo, Bitbucket, Hipchat, Crowd, JIRA Service Desk) & Project Manager and worked in the industry domains like IT, Healthcare, Telecom, Ecommerce, Banking, Publishing and Construction.

• .Experience in Project Administration, Analysis, Design, Development, Project management, Agile methodologies and Collaboration tools.

• .Setup or Manage a Software Development team, lead application architecture, establish methodology and development frameworks strategies. Manage build and delivery of products.

• .Exposed to all aspects of software development life cycle (SDLC) such as Analysis, Planning, Developing, Testing and Implementing and Post-production analysis of the projects (Agile Projects)

• .Dealing with the teams through the life cycle of a project which includes project analysis based on the requirement, costing & estimation, providing time to time visibility on the projects progress and final submission.

• .Discussing, understanding and making decisions regarding a wide array of complex project management issues.

• .Responsible for working in collaboration with senior management and other staff to ensure that systems are in place for the smooth and efficient staffing, processing, and reporting of client projects.

• .Evaluating work activities to ensure that they will meet overall project goals and objectives.

• .Ensured that Senior Management, Directors and Project Managers have the necessary data and means for project tracking, bid development, projecting, planning.

• .Worked with Engineers, QA and other teams to ensure automated test efforts are tightly integrated with the build system and in fixing the error while doing the deployment and building.

• .Self-motivated and resourceful team contributor, able to quickly grasp new technologies; deft at tracing complex build problems, release & environment issues in multi-component environment.

• .On site responsibilities include continued involvement in current team's development, hiring and training new team members, and spearheading processes for new or unusual source materials

• .Preparing and maintaining all the source of information regarding the status of full project life cycle at all stages and distributing among the teams, when required. It will be a ready for reference to senior management too, at any instance.

• .Presenting information and ideas to a variety of audiences.

• .Conducting Weekly Audits with respect to Development, QA, UAT as part of SDLC process and from project management point of view, Project status, Resource utilization and Budget spent etc

• .Creating customized templates for creating Project Plans, Tracking the status and for presenting the same. Applying the variety of scripts on the custom templates to get the alerts with respect to Project Status, Resource utilization, Dependencies and Risks etc.

• .Communicate effectively with customers and clients to create strong professional client relationships.

• .Confident in making decisions and being responsible for those, which will likely have a large impact on organizational objectives.

• .Use strong Analytical and Conflict management skills to solve any project issues.

• .Setting up and monitoring the Quality Management process.

• .Associated with Change management and Risk Management groups to adapt the new features and avoid the identified issues priorly, for the smooth execution of the process and business.

• .Interacting and communicating with the Customers, Users & Clients to resolve their issues and queries on priority basis (L1, L2 and L3) using JIRA Service desk and direct chat.

• .Identifying key stakeholders and understanding their expectations for a successful project delivery.

• .Identifying and providing appropriate solutions towards the project Critical paths & Major Risks.

• .Aggressively Tracking project status and timelines.

• .Proactively identifying and addressing project strengths, weaknesses, opportunities and threats.

• .Creating realistic project goals and initiatives.

• .Developing a project work plan, Maintenance schedule and calendar.

• .Meeting with project staff to outline work plans and to assign individual duties and responsibilities.

• .Working closely with the Vendors and BU (Business Unit).

• .Applying industry best practices in managing the day-to-day activities of projects.

• .Driving consensus among project team leaders.

• .Being assertive with staff, who are under performing.

• .Regularly conducting the project Status meetings with the members on board from different teams to review various parameters like feedbacks from the clients, performance issues and blocking issues.

• .Aggressively tracking Client queries, Customer support and Service requests resolution timelines (SLA’s).

• .Work closely with other teams to define best practices for using lab tools across the organization and company.

• .Managing day-to-day client interaction.

• .Conducting RCA (Root-Cause Analysis) for any failure in the project life cycle process.

• .Provide direction and assistance to staff members to complete daily responsibilities and roles / providing support.

• .Lead team by applying dynamic leadership talents to obtain excellent performance in accordance with the set goals.

• .Taking care of the co-ordination and support between the teams for a smooth operation of the projects.

• .Handling several project management teams in a Matrix work culture.

• .Considering as a High priority job that resolving the customer queries effectively by a proper source.

• .Explaining difficult concepts and issues clearly to stakeholders.

• .Identifying the best resources through interviews.

• .Leading and motivating other team members.

• .Built Templates and Dashboards for customized views of the data specific to each group and line of business.

• .Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.

• .Experience in working with JIRA management tools and Confluence pages development.

• .Experience in providing training to development teams on how to track, plan and analyze using JIRA.

• .Evangelist of Agile/Scrum principles and methodology

• .Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline

• .Work closely with Project Owner in backlog management and continuous delivery of features

• .Educate and reinforce scrum methodology and agile framework to team members and key stakeholders

• .Experience in Agile (Scrum & Kanban) development process

• .Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations

• .Creating Agile (Scrum & Kanban) boards and configuring the columns with the custom workflows

• .Experience in creating User stories, Epics, Sprint Backlogs and Reports using JIRA.

• .Tracked and managed Product backlog, Burndown metrics, Velocity & Task breakdown.

• .Troubleshooting ranking issues in Agile boards.

• .Create team specific Agile process flow in JIRA to move tasks from one activity to another.

• .Helping Scrum master across the company to customize JIRA for their requirements.

• .Experience in server’s health monitoring and performance tuning.

• .Experience in working with CLOUD (AWS) environment.

• .Providing support to the Prod, UAT, QA and Dev teams

• .Flexible to work in any Shift (US, UK, ASIA PACIFIC) and On-Call support for the successful implementation of SLA.

• .Incident Management Support (deliver on call, assist with Incidents during office hours)

• .Hand on experience in providing support to Customers & Users by using remote tools like VPN, Citrix, WebEx and Cisco

• .International working experience in a Multi-cultural environment.

• .Self-Motivating Leader, Team Management and HRMS Consulting.

• .Excellent analytical and logical programming skills with a good understanding at the conceptual level and possess excellent presentation, interpersonal skills with a powerful desire to achieve specified goals.

• .Excellent Written & Verbal communication skills including experience in proposal and presentation creation.

• .Coordinate projects and participate in training programs and workshops.

• .Providing Trainings & Conducting Workshops for Team members for their personal development.

Atlassian Tools Experience (Jira, Confluence, Service Desk, Crowd, Bitbucket, Bamboo, Hipchat)

• .Working and monitoring the administration activities for JIRA, Confluence, Bamboo, Bitbucket (Stash), JIRA Service Desk, Hipchat, Crowd.

• .Backend Administration of the Atlassian products (Jira, Confluence, Service Desk, Bamboo, Bitbucket) like Installing, Upgrading, Database integration, Migration, Licensing and Trouble-shooting.

• .Managing and checking the overall Jira, Confluence, Stash & Bamboo server health and functionality.

• .Developing & Managing of JIRA by customizing Workflows, Issue Types & Schemes, Screen schemes and Field Configurations & Schemes.

• .Workflows customization using Post-functions, Conditions and Validators.

• .Developing customized workflow for transaction parallel approval.

• .Create Customized Dashboards and project specific Boards for teams.

• .Creating new Permission schemes & Notification schemes and Customization.

• .Create team specific Agile process flow in JIRA to move tasks from one activity to another.

• .Installation and configuration of continuous Integration servers.

• .Investigated various products from Atlassian JIRA.

• .Data import and Migration from external sources (BugZilla, CSV, Rally, TFS etc)

• .Synchronizing Jira production data with Dev environment.

• .Loading Jira issues into Jira projects from CSV files.

• .Creation of new Jira users and Jira groups.

• .Manage user permissions to tools according to the needs of projects and teams.

• .Expertise in using Atlassian CROWD for user management.

• .Experience in using Creating Stories and Reports using JIRA.

• .Installing/updating Plug-ins (Ex: - Scriptrunner, EasyBI,, JWT, JMWE, Project Portfolio, Project Configurator, Tempo Time Sheets, SLA Power Box, Gantt-Charts, Team Calendars for Confluence, Bigpicture, Configuration Manager, Rich Filters etc)

• .Test new versions of the tools and plug-ins to ensure compatibility.

• .Continuous integration & Continuous deployment (CICD) implementation using Jenkins, Bamboo & Stash.

• .Experience in Infrastructure management through automation activities.

• .Experience in JQL (Jira Query Language) for issue tracking and Bulk Updates.

• .Writing and Executing SQL queries against different databases to fetch the required data.

• .Re-indexing Jira on timely basis.

• .Guiding users in Jira Shared Dashboards & Filters.

• .Creating Spaces, Users and providing Permissions in Confluence.

• .Documenting and sharing the information using Confluence.

• .Creating Agile and Kanban boards and configuring the columns with the custom workflows.

• .Experience in source code Review, Repository & Version control management using FishEye + Crucible, SVN and GIT.

• .Experience in Administration and Integration of HIPCHAT with JIRA.

• .Analyzing JIRA performance issues, identifying log jams and providing resolutions.

• .Monitoring and managing the JIRA disk space usage.

• .Monitoring the status of the JIRA servers & instances using SPLUNK, in regular time intervals.

• .Providing End user support and Training.

• .Configuration of email notifications on status change.

• .LDAP, AD (Active Directories) integration with the Atlassian products.

• .Working with Built-in scripts.

• .E-Mail configurations and Resolving the logs validation.

• .Experience on REST API functionalities.

• .Configuration for automatic issue creating through mail, customize status etc.

• .Help Desk & Support activities for L1, L2 & L3 category wise using JIRA Service Desk, Servicenow & Assyst ticketing tools.

JIRA Service Desk Experience

• .Working with Requests and Issues

• .Working with different user type roles like Admins, Agents & Customers

• .Customizing service desk channels

• .Configuring customer portals

• .Adding Announcement’s

• .Working with different integrations

Skill Set

Programming Languages : HTML, XML, CSS, Shell, JQL

Documentation Tools : MS-Word, MS-Excel, MS-Power point, MS-OneNote, MS-Project, Office365

Operating Systems : *********/ XP/NT/**********/8/10, LINUX (Redhat & Ubuntu), VM Ware

DBMS : Oracle 9i & 10g, SQL Server 2008, PL/SQL, Post Gress SQL

Skill set & Tools : Atlassian JIRA, Confluence, Bamboo, Bitbucket, Crowd, Hipchat,

AWS (Cloud), Jenkins, Splunk, Git, Kubernetes

Ticketing Tools : Servicenow, Assyst, JIRA Service Desk

Web Servers : Tomcat, Apache

Management : Project Life Cycle Management, Quality Management, Client Management,

Vendor Management, Resource Management, Delivery Management

Risk Management, Stakeholder Management, Infrastructure Management

Change Management

Educational Qualifications

• ➢.Master’s Degree in Advanced Information Technology (AIT) from International Institute of Information Technology, India in association with Moscow State University, Russia with an aggregate of 76%, 2005-2007

• ➢.Master’s Degree in Physics from Bharathidasan University, with an aggregate of 67%, 2003-2005

• ➢.Bachelor’s Degree in (Maths, Physics, Electronics) from Nagarjuna University, with an aggregate of 62%, 2000-2003

• ➢.Plus 2(SSLC) from Board of Intermediate Education, Andhra Pradesh with an aggregate of 69%, 1998-2000

• ➢.S.S.C from Board of Secondary Education, Andhra Pradesh with an aggregate of 70%, 1997-1998

Professional Summary

• .Worked as Atlassian Tools Administrator (JIRA, Confluence, Bitbucket, Service Desk) & PMO in Aarna Intech Solutions Pvt Ltd, Hyderabad, India from November-********************** (Client Name : e-Pragati Authority)

• .Worked as Architect (Atlassian Tools) in CareerNet Technologies Pvt Ltd, Bangalore, India from September-******************** (Client Name : RSAM India Pvt Ltd)

• .Worked as IT Project Manager in Value Global Services Pvt Ltd, Kuala Lumpur, Malaysia from March-******************** (Client Name : Hilti Asia It Services Sdn Bhd)

• .Worked as Senior IT Support Analyst in PAREXEL International Pvt Ltd, Hyderabad, India from June-*********************

• .Worked as Technical Head in Digiverse Technologies Pvt Ltd, Hyderabad, India from November-****************

• .Worked as a Senior Software Engineer in iSOFT Infotech Services Pvt Ltd, Mumbai, India from September-********************

Corporate Trainings under gone

• .Completed trainings on Agile Scrum Master program

• .Completed trainings on ITIL program

• .Completed trainings on Project Management program

• .Completed trainings on Cloud & Infrastructure management program

Personal Profile

• .Date of Birth : **********

• .Gender : Male

• .Marital Status : Married

• .Nationality : Indian

• .Languages Known : English, Telugu, Tamil, Hindi

• .Passport No : N9116331