Resume Customer Support Specialist

Professional skills

• Deutsch
• English
• German
• Russian
• Support
• Ukrainian
• Translator
• Customer care

Additional information

• Language ability:

  английский (продвинутый), немецкий (продвинутый).

• Driver's license:

  B

Original text

******** VIKTORIIA

Contacts: Show contacts / Email: ********************* (mailto:*********************)

Address: Ukraine, 61174, Kharkov, Peremogy av.************

Work experience:

High school of banking, Methodologist in the department for foreigner students, 2017 – to present

• --Visa supporting for foreigner students, assisting students of supporting to get legal documents, assisting students with admissions and registration questions

• --Preparation of documents for getting legal permission to stay

• --Acceptance and checking of documents of foreigner students for study, helping with choosing the directions of study

Language school, Teacher, Kharkov (Ukraine), September 2011 – to present

• --over 8 years of experience in teaching German and English for children and adults

• --2 years of experience in teaching Russian Language for foreigners (in English)

• --Lesson planning and delivery due to curriculum

• --Classroom and behavior management ensuring all students are developing

• --Working with teaching colleagues to plan and coordinate work

• --Report writing

• --Monitoring student progression term by term and marking work

• --Maintaining a safe and happy learning environment for all students

French IT-Company Gameloft, Customer Care Agent, **************

• --Correspondence with customers in English, German and Russian languages

• --Helping to fix problems and to find solutions

Translator Agency, Translator, 2014-2017

• --Translation of correspondence, Russian-German, German-Russian

• --Simultaneous translation Russian-German, German-Russian

High school of banking, Coordinator for international study relations, international scientific department, 2008 – 2014

• --collaboration with educational and administrative staff and students

• --responsibility for international relations, assisting in visa documents, document preparation for travelling abroad to taking part in international scientific events for staff and students

• --translation of lectures from German and English into Russian in economic and banking,

• --arranging of scientific events (trainings, lectures, conferences, seminars),

• --the experience to arrange lectures according to American Fulbright program;

• --correspondence with international High schools and Universities abroad

Education and Qualification

• --2010-2012 – High school of banking, Ukraine, specialty “Banking”

• --2001-2007 – High school of social progress, Ukraine, faculty of foreign philology and computer linguistic, specialty “Language and literature”, English and German languages

• --1991 - 2001 – secondary school , Ukraine

Certification

• --2012 – Upper-intermediate course in English, American Language Club, Ukraine

• --2012- Seminar for translators, Deutsches Bundesbank, Germany

• --2003-2007 – German course, Niveau B2-C2 according to the classification of Goethe Institute

International Experience

2004-2007 – Exchange Program Au-pair, Germany, Nuremberg

Languages

• --Russian – native language

• --Ukrainian – native language

• --German – very good command

• --English – good working knowledge

Skills

• --Effective classroom management

• --Technological savvy

• --Scheduling

• --Time management

• --Organization

• --Verbal and written communication

• --Desire to learn to improve my own skills