Дмитрий

Resume Трейдер

12 April 2019y.

06.2018 – 03.2019
Namecheap, Inc
Junior CRM Manager. • Creation of business and technical requirements;
• Prioritization of marketing requests to Dev teams with general marketing manager and product managers;
• Creation of projects, their planning, coordination, and closure within and outside CRM team;
• Writing documentation: informational, guidances, processes (flowcharts);
• Analysis of email campaigns: own and team-members’ ones.
04.2018 – 06.2018
Namecheap, Inc
Project Coordinator. • Creation of WBS and Gantt charts;
• Creation of requirements for the UX and Creative Teams;
• Time and task tracking.
12.2016 – 03.2018
Namecheap, Inc
Customer Support Representative. • Providing a friendly support for customers with linking of domains, setting up DNS records, connection of domains with own and third-party products including Linux-based hosting, web-site builders (running Kubernetes), email services, applications;
• Trouble-shooting and resolving cases by creating work-arounds for bugs [where possible], and finding and fixing results of human errors.
• Working with command line utilities, bash.
• Dealing with highly frustrated customers by providing compensations and defending the reputation of the company with the goal to help a customer in need;
• Education of junior members using both: theory and practice. Improvement of their soft skills and problem-solving skills.