Irina
Resume .NET
5 April 2019y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
- Accounting
- Deutsch
- English
- German
- HR
- Initiative
- Jira
- Management
- Outlook
- Outlook Express
- Project management
- Sales
- Support
- Windows
- Research
- Project Manager
- SMM
- Internet
- Promo
- NET
Original text
Irina ********
Tel. Show contacts
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Objective | Getting the Customer Support Manager Position |
Personal Details | Date of birth: ********** Marital status: single Children: - |
Summary of Qualifications | Technical Support” Maxnet” (June ******************) Teacher of German language in “Deutsches Institut” teaching students German in English (November 2014-2017) Alice inc (May 2015-2018) Account manager, Customer Care specialist ,issue detection and solvation, management of the groups in Facebook, Twitter, Linkedin, technical, billing and sales support, customers’ and partners’ negotiations project researches, server technical support, DC equipment purchase and delivery, DC technicians work coordination, legal negotiations, project management, project accounting, set up of working platforms HostZealot Hosting Company (March *************) Customer Support Specialist. Duties: work with customers’ tickets and complaints, custom negotiations, social activity and promo work. (part time) Translation Agency, Canada (March 2018-May2018) Remote Email Customer Support Specialist. Duties: Email consultation, requests processing, consultation about different types of documents’ legalization. (part-time) Haka Media – (May 2018- today) Project Manager, SMM. Duties: team coordination (4-6 people), project coordination, negotiations with customers, analytical work and reporting, management of promotional resources and content. |
Education | 2010-2017 (master degree) Kharkiv National Karazin University |
Additional Education | Course of German, Germany, Hamburg 2012 Course of English by Peace Corps (USA), 2008, Sumy, Ukraine |
Professional Experience | free-lance translations (letters, articles) |
Professional Skills | Languages: English- Proficiency German- Upper-Intermediate |
Additional Skills | Computer skills: Windows, Word for Windows, Outlook Express, Internet, Jira, Ahrefs |
Personal Qualities | Sociability, easy-going, flexibility, self-organization, decisiveness, responsibility, initiative, persistence, attentiveness , non-conflict, organization abilities, ability to work in team, hard-working. Competent speech (oral and written). Ready to learn! |