Resume Support Engineer

******** Pavel

Date of birth:

***********

Location:

Kharkiv

Relocation:
Phone number(s):

Show contacts

E-mail:
Skype:

*************************

lak_sivrak

Support Engineer

Summary

•

Strong understanding of computer science and baseline principles of systems

administration
•

Big experience in clients support, remote troubleshooting.

•

Understanding of computer networking and virtualization technologies

•

Positively minded, stress resistant.

•

Good English

(Self-study):
-Understanding Software Development Life Cycle;
-Theoretical knowledge of test documentation including test plans, test cases, checklists,
bug reports;
-Small experience in writing test cases, checklists and bug reports;
-Knowledge in bug life cycle.
-Good understanding of Scrum methodology

Experience

1. Agile Engine (December *******************)

Position: Support Engineer

Project description: Support of developer-grade analytics platform. Troubleshooting customer

cases regarding front-end (HTML\CSS\JS) side of web application.
Platform: Windows 10

2. DBBEST Technologies (March 2016 – November 2017)

Position: Support Engineer 2

nd

line

Project description: EDW/ ETL support via SQL Server Management Studio 2014 and IBM
InfoSphere DataStage. Maintenance of daily data transfer execution and download onto EDW from
different sources. BI maintenance. Foreign clients support and troubleshooting.
Junior DBA support of big DB structure.

Platform: Windows 10, Windows Server 2015

3. Pharmacy company “Pharmacies of low prices” (May 2013 – December 2015)
Position: System Administrator
Project description: Administrating network of about ****************** servers. Pharmacy's
servers troubleshooting with remote control. Managing computer and shop equipment. 
Bookkeeping and administrating of telecommunication services. Building networks for new 
pharmacy's.
Platform: Windows 7,Windows Server ****************C

3. Factory “Turboatom”. “Design office of bearing devices” (February 2012 – May 2013)
Position: Design Engineer
Project: Design of bearing polishing and manufacturing devices.
Project description: Development of technical documentation. Constructing, preparation of 
drawings in CAD.

4. Engineering Center “Experimental design office of grinding machines” (August 2010 – 
February 2012) 
Position: Design engineer, Strength analyst
Project: Design of the grinding machines 

Education

National Technical University “Kharkiv Polytechnic Institute” (Kharkov)

End date 2010 

University degreed specialist in Information Technologies, Faculty – Information technologies of 
design, Specialty – Dynamics and strength of machines., specialist

Language skills

English – upper-intermediate 
German - basic

Additional Information

Professional skills:
Operating systems: MS Windows **************/2015, Linux (basic)
ETL: IBM DataStage
EDW: SSMS 2014
Ticketing system: Service Now, OTRS, Jira, Psyche.
Programming languages: CSS, HTML, VBA, T SQL 
CAD programs: Pro/Engineer.
Remote control programs: Radmin, VNC viewer, Teamweaver, RDC Manager

Interests:
Design, sculpting, drawing, scientific researches, foreign languages, machines.

Other: 
I have an international passport. I don’t have bad habits

Objective

 Looking for Support Engineer opportunity in foreign company to improve English level and to get 
more experience in Data Base support and development.