Resume Project Manager, Translator, customer care agent – 750 $

Objective: To get work.

Professional skills

Work experience

• 10.2015 – now

  QiuckBlox

  Project Manager. Project Manager SaaS - backend for chat, video calls and messaging services for mobile devices (iOS, Android, Winphone) and Web.

• DOS

  Customer support, technical support. Technical, client support of eCommerce platform (BigCommerce) (Kayako, ZenDesk), chat support (Kayako Desktop)
  Solving technical issues via helpdesk (Kayako, Zendesk), and via chat system (Kayako desktop) such as adding shipping zones, methods, payment gateways, solving issues with template design.

• 02.2014 – 10.2015

  QCoders

  Translator, Customer care agent. Customer support, Technical support via WHMCS desk system, Translation.

• 02.2006 – 12.2012

  I-techs, SERVER ADMIN

  CRM, technical support, translator. CRM (Client Relationship Management), technical support, client service.
  Technical, customer support at hosting company (Dailyrazor, NemesAreCheap, Valuhost)
  Duties: Work with Support Desk (Kayako), solving technical issues).

Education

higher

• 06.1995 – 07.2000

  Харківський національний педагогічний університет імені Г.С. Сковороди

  Translator of English and Chinease languages.
  Foreign philology.

Additional information

• Language ability:

  украинский (родной), английский (эксперт), русский (родной).

• Driver's license:

  B

• Business trips:

  ready for business trips.

• More about myself:

  Have the experience in technical support for over 7 years. Worked as CRM in hosting companies (dailyrazor, namesAreCheap). Also have the experience in customer support with an eCommerce company (BigCommerce) for about 1 year. Familiar with Kayako, Zendesk.
  I have the experience in customer support for over 7 years and I am familiar with ticket systems. Easy to communicate with different customers when resolving their issues.