Anastasiya
Resume Service Desk Manager, Integration Engineer (configuration and Release analysis)
30 October 2011y.Kharkiv (relocation to another city available)
- Educationhigher
- Work experience2-5 years
- Job typeconstant
- Work typefull day
Objective: To secure a promising job with future position propagation and self-development opportunity.
Professional skills
RDBMS: MySQL
Web: HTML, CGI, XML, CSS
Operating System: Windows XP/7, FreeBSD, Ubuntu (in CLI), RedHat (in GUI), Mac
Other: SW Trados-like programmes, PMA, C-panel, Mantis, Kayako, Wiki Apps, Replicon, joomla, LightRoom, Photoshop, Gimp, Nagios, Google Apps, Mac/Windows Office and browsers
Work experience
- –
TOA Ukraine
Service Desk Engineer, Shift Leader. Investigated technical issues root cause.
Provided overall project efficiency monitoring.
Participated in project-related installations.
Analyzed overall Service and Help Desk work flow and efficiency.
Developed knowledge base articles.
Provided technical and monitoring trainings to the junior engineers.
Initiated shift handover procedures for effective issues proceeding and final resolution. TOA Ukraine
Help Desk Engineer. Daily monitoring of TOA service workability & performance via monitoring tools and manual checks. Received and registered incoming requests via phone, email, IM. Provided customer feedback using all available facilities and resources within the limits of HD access.
Escalated issues as needed and maintained communication with all departments required. Participated in project-related installations.- –
PhenomenFilms and Mosfilm, Dau
Interpreter, guide-interpreter, secretary. Interpreted and provided written translation for German operators, focus-pullers and guffers.
Managed and handled daily tasks and issues between German shooting and Russian departments crews.
Earned solid reputation of a willing to oblige, highly liable and ready-to-help-in-time professional with strong learning capability. - –
Zone3K
Customer Technical Support Representative, Translator. Achieved a high level of work productivity, handling about 100 calls a day. Earned solid reputation for investigation and solving of technical issues, providing exceptional level of customer service. Promoted additional service products to the potential customers. Developed knowledge base articles. Provided technical and trainings to novices. Initiated shift handover procedures for effective final.
Education
higher
- –
Interpreter of the English and German languages.
Philology Department, Master's Degree.
Professional development
2011 — Euro-2011 Teaching Programme, Academy of the Interior Troops of Ukraine2011 — Conflictology, Academy of the Interior Troops of Ukraine
2009 — D-Link Network Technologies for SOHO, D-Link Kharkov
2009 — Introducing Windows 2008 Server, Microsoft
2009 — IT Infrastructure Management in Crisis Conditions, Microsoft
Additional information
Language ability:
украинский (родной), английский (эксперт), немецкий (средний).
Business trips:
ready for business trips.