The customer care agent (CCA) answers to customer complaints from all around the globe. They will answer to customers' e-mails and phone calls and store every case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Roles and responsibilities:
• Give Support to the customers: Identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support.
• Keep a record of each case in the dedicated web tool.
• Escalate higher problems and transfer them to the appropriate team when needed.
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones.
• Be informed on promotions and information on respective countries.
• Fluent level of English
• Upper-Intermediate or Advanced level of second language (Spanish / German / French) is required
• Previous working experience in sales or PR is a plus
• Microsoft Office skills
• Excellent communication skills
• Aptitude for team work
• Excellent interpersonal relationship
• Responsible and patiece
!!!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!!!